Field Support Specialist, Northwest Missouri & Nebraska
1 мес. назад
Страна неизвестнаRemote
trainingcustomer supporttransportation
Serve as a local presence for kiosk network, visiting retail locations to support staff and ensure kiosk performance.
О компании
- is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s Charlestown neighborhood and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered.
- If you are passionate about solving big problems and building the future of vision care, we would love to hear from you.
Обязанности
- is seeking Field Support Specialists to serve as a local presence for our kiosk network across Missouri and Nebraska. In this role, you will visit retail locations on a regular cadence to check in with store staff, assess how our kiosks are performing in the field, and provide hands-on training and encouragement to associates. You will be a key part of how maintains strong relationships with its retail partners and drives kiosk utilization across your territory.
- This is a 1099 independent contractor engagement. We're hiring across three regional territories, each covering six to seven store locations. Reliable transportation is required, as some circuits involve several hours of regional drive time between locations.
- The Northwest Missouri & Nebraska territory will cover stores in Lincoln, St. Joseph, Kansas City, and Clinton.
- Visit assigned retail locations approximately once a month to check in on kiosk operations and store staff engagement.
- Maintain a weekly phone check-in with most assigned locations to stay on top of store conditions between visits.
- Build relationships with store associates and managers, serving as a trusted and approachable point of contact for in the field.
- Gauge store staff sentiment toward the kiosk and surface insights back to the team - both the positive signals and the friction points.
- Conduct in-person training sessions for store associates on how to use and recommend the kiosk to customers.
- Reinforce best practices for kiosk placement, presentation, and daily upkeep.
- Attend store-scheduled wellness events as they come up.
- Identify issues - operational, technical, or relational - and escalate promptly to the team.
- Submit a brief field report following each visit to document observations, training completed, and any open items.
Требования
- Required Qualifications
- Experience in retail, field sales, brand ambassador, or customer-facing roles.
- Strong interpersonal skills - you are comfortable walking into a store, introducing yourself, and building rapport quickly.
- Ability to work independently and manage your own schedule and visit cadence without close supervision.
- Clear written and verbal communication - you can relay field observations in a way that is useful and actionable.
- Reliable access to transportation within Missouri.
- Preferred Qualifications
- Prior experience working with consumer technology products, health and wellness brands, or optical/vision care.
- Background in field operations, territory management, or retail training.
- Comfort with basic technology - you can troubleshoot a common kiosk question or escalate the right way without hesitation.
- You are a self-starter who does not need someone looking over your shoulder to stay on track and follow through.
- You read people well and know how to adapt your approach depending on who you're talking to.
- You take ownership of your territory - if something looks off, you flag it; if something is working, you know why.
- You are organized and reliable - stores and the team can count on you to show up, do the work, and report back.
Условия
- Competitive contractor rate - hourly rate of $30-40/hr; commensurate with experience
- Flexible scheduling within visit cadence requirements.
- Clear onboarding and training provided by the team before your first store visit.
- The opportunity to represent a technology that is improving access to vision care for everyday people.
Другое
- You will visit each assigned store location in person approximately once per month, plus a brief weekly phone check-in with most locations to stay connected between visits. Expect roughly 12.5 to 15 hours of work per week depending on territory, factoring in store visits, drive time, phone check-ins, and travel planning. Specific visit logistics and scheduling will be confirmed at engagement start.
- You'll occasionally be asked to attend a wellness event at one of your stores when the location schedules one. These come up as needed rather than on a fixed calendar, and you'll get advance notice.
- Your first few weeks will include onsite training at 's Boston headquarters, followed by ride-alongs with current Field Support team members before you begin independent store visits in your territory.
- We know that job descriptions can feel like long checklists, and that talented people sometimes talk themselves out of applying. If you're excited about this role and the mission but don't meet every single requirement, we still want to hear from you. is committed to building a diverse and inclusive team, and we welcome applicants of all backgrounds, identities, and experiences.