Solutions Architect - APAC
1 мес. назад
Страна неизвестнаRemote
aicompliance automationrisk management
Build and design solutions for compliance and trust automation in a fast-growing AI platform.
Обязанности
- Own a portfolio of APAC enterprise customers as their primary technical point of contact.
- Lead end-to-end implementations, including project plans, milestones, risk management, stakeholder coordination, configuration, testing, and launch readiness.
- Build trusted relationships with senior customer stakeholders and translate business, security, and compliance requirements into scalable solutions.
- Monitor customer health, usage, renewal risk, and expansion opportunities; partner with Customer Success to address risks proactively.
- Configure and customize , integrate customer systems, support data migrations, and troubleshoot complex technical issues.
- Advise customers on integrations, APIs, cloud infrastructure, identity and access, development workflows, security tools, HR systems, and AI-enabled compliance workflows.
- Deliver training, workshops, QBR technical insights, documentation, and self-service guidance that increase customer adoption and independence.
- Reduce engineering escalations by diagnosing issues, documenting platform behavior, and providing clear technical remediations.
- Partner with Product and Engineering on UAT, bug reports, feature requests, customer use cases, and regional requirements.
- Share APAC customer trends and best practices across Customer Success and the broader company through enablement and technical documentation.
Требования
- 8+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Implementation Manager, Customer Success Engineer, or similar role in B2B SaaS.
- Demonstrated success leading complex, end-to-end enterprise implementations.
- Customer-facing experience with excellent written and verbal communication skills; comfortable presenting, training, and debugging with both technical and executive audiences.
- 5+ years in security, compliance, GRC, or a related field is preferred.
- Hands-on experience with AI-powered tools or platforms, ideally applied to compliance or GRC workflows.
- Experience with cloud platforms such as AWS, GCP, or Azure; REST APIs and JSON; and scripting or development with technologies such as JavaScript, TypeScript, React, Python, Bash, Shell, or Unix.
- Experience partnering cross-functionally with Sales, Sales Engineering, Customer Success, Product, Engineering, QA, and Security teams.
- Based in, or able to work hours aligned with, the APAC region. English fluency is required; additional regional languages are a plus.
- Familiarity with APAC regulatory, data residency, or market requirements is a plus.
- How we support you: At , our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.
- Explore how we invest in your Life at .
- Shared Success : We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.
- Health & Wellness: Up to 100% employer-paid premiums for medical, employees and their dependents
- Financial Well-being: To support your retirement planning, our EOR offers a pension plan under which you contribute 5% of your basic earnings, and your employer contributes an additional 4%, helping you build a more secure financial future.
- Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
- Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
- Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. offers a flexible vacation policy, paid holidays, and other perks to recharge.
- The expected OTE range for this role is between AUD $ 270,300 - AUD $318,000 and is listed to provide transparency. Actual base pay will vary based on multiple factors — market location, job-related knowledge, skills, experience, and overall alignment to the role.
- Candidates shouldn't expect automatic placement at any particular point within the range. Offer amounts are determined by the qualifications each candidate brings to the position. Total compensation may also include equity designed to provide meaningful ownership in the company, as well as health and wellbeing benefits.
Другое
- is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Team? At , you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for:
- Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go.
- Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them.
- A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level.
- Growth at rocketship speed: is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience.
- A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates.
- As a Solutions Architect supporting APAC at , you’ll be a customer-facing technical partner helping enterprise customers implement, adopt, and expand their use of ’s security and compliance automation platform. You’ll own the technical customer experience from kickoff through ongoing adoption—serving as implementation lead, platform expert, trainer, and trusted advisor.
- You’ll work closely with Customer Success, Sales, Product, and Engineering to solve complex customer needs, improve technical enablement, and represent the needs of APAC customers. This role requires availability to start at 8:00 a.m. local time to support collaboration with North American teams.