НидерландыCustomer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract)
1 мес. назад
НидерландыMiddleHybrid
aicustomer engagement
Manage customer relationships and drive measurable value and growth for an AI-powered customer engagement platform during a maternity leave cover contract.
О компании
- Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide.
- As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture.
Обязанности
- You'll hit the ground running — getting up to speed on your accounts and establishing a clear health baseline within your first weeks. From there, you'll move quickly into owning your retention and expansion targets and becoming the product expert your customers turn to.
- Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion.
- Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact.
- Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades.
- Turn usage data and health signals into sharp business reviews and next steps that keep customers growing.
- Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap.
Требования
- We’d love to meet you if you:
- have at least 2 years of experience in customer success, account management, or a customer-facing SaaS role;
- are results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them;
- have a genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work;
- use data to prioritise, reading health scores, usage, and engagement signals and acting on them;
- are fluent in Spanish and English , both written and spoken (required for our core market).
Как откликнуться
- 1. Introductory call – First conversation with our Talent team.
- 2. Manager interview – Deep dive into experience and expectations.
- 3. Practical assignment – Role-related, real-world challenge.
- 4. Team connection – Meet future colleagues and confirm mutual fit.
- We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step.
Другое
- Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet.
- We are looking for an Interim Customer Success Manager (Spanish-speaking) to join our Customer Success team on a temporary basis. This is a 7-month maternity leave cover, starting on December 1st 2026, for 24-32 hours per week.
- AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams.
- This is what we carefully prepared for you:
- 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment.
- 🌍 Hybrid working + 60 days per year to work abroad. (pro-rato)
- 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success.
- 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp).
- 📚 Learning budget + 2 extra days off to attend courses or conferences.
- 🌴 28 vacation days to rest, recharge, and travel (pro-rato)
- 🚆 Travel reimbursement to our Utrecht HQ.
- 📶 Monthly internet & phone allowance to stay connected.
- 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office.
- 💼 Pension contribution to help you plan for the future.
- 🛫 Sabbatical: after two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world.
- Join us in building the future of customer engagement, we’d love to have you on the team.
- We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.
- #LI-Hybrid
- #LI-MT1