Employee Services Coordinator

1 мес. назад

СШАJuniorOnsite

hrisadp

Manage HR service ticketing system and provide employee support with HR transactions processing.

, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen for their home improvement needs. is redefining the home improvement experience with a focus on trust, innovation and customer-first service.
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Serve as the first line of support for incoming HR service desk tickets, addressing a wide range of employee inquiries and requests.
Accurately process key HR transactions, including I-9 verifications, terminations, promotions, and internal transfers.
Monitor service desk activity to ensure timely resolution of tickets and escalate complex issues to the HR Service Desk Manager as needed.
Maintain accurate records of all transactions and employee interactions in accordance with internal policies and compliance requirements.
Collaborate cross-functionally with other HR team members to support a seamless employee experience.

1–2 years of experience in an HR or employee support role.
Strong general knowledge of human resources policies, procedures, and best practices.
Experience with HRIS systems; familiarity with ADP is a strong plus.
Strong attention to detail, ability to multitask, and a customer-service mindset.
Excellent communication and interpersonal skills; comfortable interacting with employees at all levels.

is seeking a motivated and service-oriented Employee Services Coordinator to join our growing team. In this role, you will manage the day-to-day operations of our HR service ticketing system while providing exceptional support to employees across our divisions. Serving as a key point of contact for HR-related inquiries, you’ll ensure timely and accurate processing of core HR transactions. The ideal candidate will bring a strong foundational knowledge of HR practices, an eagerness to learn, and the ability to operate with professionalism and confidentiality.