СШАSenior CX Instructional Designer
1 мес. назад
110k–140k USD / годСШАSenior
storytellingcurriculum designtraining materials
Design and oversee training materials and onboarding programs for Customer Experience teams.
О компании
- Founded by fans, delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
- We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
- Courage. We believe that when we overcome fear, we enable our best selves.
- Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
- Service. We serve our community with humility, enabling joy and belonging for others.
Обязанности
- The primary focus of this role is to craft clear, compelling narratives and training materials for the CX teams that synthesize hands-on tools adoption and customer journey maps into learning excellence. You will also own the strategy, creation, maintenance, and iteration of our CX onboarding and broader learning programs, as well as the content structure and governance of our CX tools and services.
- In the role of Senior CX Instructional Designer, you will report to the Director, CX Enablement.
- We are considering applicants for the location of Los Angeles.
- Lead storytelling and deck development: Create audience-appropriate narratives, visuals, and executive-ready decks; translate technical work and metrics into insights, tradeoffs, and recommendations; maintain reusable templates and a source-of-truth content library.
- Own onboarding programs and learning experiences: Lead needs analysis, curriculum design, delivery, and iterative improvement for new-hire ramp and role-specific pathways; design assessments that measure behavior change.
- Leverage ’s toolset: Operate across ’s collaboration, analytics, authoring, and content platforms; document scalable workflows and continuously improve them.
- Stand up content operations: Establish templates, versioning, style guides, and DA/DRI review loops across bootcamp materials, SOPs, playbooks, and knowledge base content.
- Champion accessibility and inclusion: Ensure content and experiences meet accessibility standards, support localization as needed, and reflect inclusive practices.
Требования
- 12+ years in instructional design, enablement, or knowledge roles supporting CX audiences.
- Immersive storytelling excellence: Proven ability to craft narratives that drive agent adoption into immediate impact while supporting our customers.
- Data storytelling: Comfort with metrics and qualitative signals; ability to contextualize data, derive insights, and recommend actions and tradeoffs.
- Learning design expertise: Strong grasp of ADDIE/SAM or similar frameworks; experience designing blended learning with measurable outcomes.
- Exceptional writing and editing: Clear, concise writing for CX audiences; strong editorial judgment and consistency.
- AI Literacy: Hands-on experience with generative AI tools or specialized instructional design AI assistants for content creation and editing.
- Technical fluency: Familiarity with CX operating models and the ability to translate “how work gets done” into content.
- Tool adaptability: Fast learner across ’s tools; able to connect systems and automate where practical to streamline content operations.
- Portfolio required: Only applications with portfolios will be considered.
Условия
- The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of ’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.
- Pay Transparency - Los Angeles, CA
- $110,000 — $140,000 USD
Другое
- In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance
- #LifeAtCrunchyroll #LI-Hybrid
- Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
- , LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
- Questions about ’s hiring process? Please check out our Hiring FAQs:
- Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights:
- Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @.com email account.