Quality Assurance Associate I

1 мес. назад

13.6M–16M CLPЧилиJunior

communication

Ensures accuracy and quality of background reports through detailed processing and research in a quality assurance role.

is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.
A career at means collaborating with brilliant minds, disrupting an industry, and opening channels of employment to often overlooked candidates. is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .
The Q A Associate I is a key member of our Quality Assurance & Operations teams at , which is dedicated to enhancing the precision and efficiency of our background screening processes. This role demands a candidate who excels in communication and possesses excellent interpersonal skills, can maintain composure under pressure, and has meticulous attention to detail. Your responsibility will include conducting in-depth research and problem-solving. Join our diligent and determined team as we set new benchmarks for quality in the background screening industry.

Manage a high volume of tasks with a focus on ensuring the accuracy and quality of background reports through diligent processing and attention to detail, possibly involving communication with court clerks and law enforcement agencies
Communicate effectively with QA teammates and leaders to ensure that issues are flagged to facilitate resolution, maintain quality, and drive key performance indicators.
Complete all required training and collaborate with QA leadership to maintain knowledge and quality on all QA workflows
Meet productivity and quality targets established by leadership to achieve team and business needs
Adhere to the policies & procedures set forth within the US / CL and QA handbooks for ticket-based teams
Understand and exemplify the Core Values in daily work

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .
On-target Earnings OR Base Salary range (Santiago, )
$13.600.000 — $16.000.000 CLP
A collaborative and fast-moving environment
Be part of an international company based in the United States
$3,000 USD per year learning and development reimbursement allowance
Competitive compensation and opportunity for professional and personal advancement
100% medical, dental, and vision coverage for employees and dependents
Additional vacation benefits of 5 extra days and flexibility to take time off
At , we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, . Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages.

1-2 years of relevant experience in customer success or operations desired, with a background in risk, fraud, compliance or trust & safety is a plus.
Research-driven with excellent investigative and critical thinking. Familiarity with judicial processes and experience in criminal case information and municipal ordinances is a plus.
Exceptional verbal and written communication skills with a commitment to thorough documentation of details and actions.
Highly attentive to detail and exemplarily organized with a demonstrated ability to manage multiple priorities and adhere to strict deadlines.
Effective interpersonal skills with a forte in both giving and receiving constructive feedback, and a proactive approach to seeking feedback.
Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so
Comfortable working within time restrictions and deadlines
Proficiency in computer applications (both offline and internet-based) is required, GSuite, Public Access Terminals, Salesforce, Maestro, and Zendesk experience preferred
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.