КипрКомпания не указана
Chargeback & Fraud Specialist
1 мес. назад
КипрMiddleRemoteC1
chargeback processingfraud managementrisk managementvisamastercardcommunication skills
The company is a fast-growing startup developing payment infrastructure solutions in crypto, working internationally with a focus on scalable financial products. The role involves managing chargeback and fraud notifications, ensuring compliance with card schemes, and consulting merchants.
About the company
- The company is a fast-growing startup developing payment infrastructure solutions in crypto and working with international clients across multiple markets, focusing on scalable financial products and seamless payment experiences.
About the product
- Payment infrastructure solutions in crypto focusing on scalable financial products and seamless payment experiences.
Responsibilities
- Receive and process chargeback and fraud-related notifications from acquirers (banks and processing partners).
- Ensure all incoming data complies with Visa and Mastercard requirements.
- Timely notify merchants about chargebacks and fraud cases, providing full details.
- Consult merchants on received notifications, explain reasons for chargebacks, and identify potential risks.
- Maintain internal case logs, including reports, notification templates, and correspondence records.
- Collaborate with internal teams to analyze fraud patterns, prevent recurring cases, and improve notification processes.
- Participate in the development and implementation of internal procedures for processing chargeback and fraud-related information.
Requirements
- Experience in acquiring, anti-fraud, risk management, or merchant support.
- Knowledge of international payment systems and chargeback processing principles (Reason Codes, Dispute Lifecycle).
- Ability to process and systematize information from multiple sources.
- Strong attention to detail, responsibility, and ability to meet deadlines.
- Excellent communication skills and proficient written English (for merchant communication).
- Experience with Visa Risk Monitoring Program (VRMP), Mastercard Merchant Monitoring Program (MMP), and Chargeback Monitoring Programs (VCMP/MCMP) is a plus.
- Russian - native.
- English - fluent.
Conditions
- Competitive compensation package (fixed + bonus).
- Fully remote.
- Opportunity to scale and develop the business.