Keep

Client Support Specialist (Healthcare Facilities - B2B)

1 мес. назад

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Client Support Specialist role focused on healthcare facilities B2B support at Keep, a fully remote fast-paced startup.

Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.

Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
High Accountability – We value people who hold themselves to high standards and consistently deliver results.
Experience with customer support and client-facing roles is preferred but not required.

100% Remote – Always. Work from anywhere in the world.
A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
A quiet, distraction-free workspace.
Stable power and internet connectivity.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.