КанадаCustomer Experience Specialist - French Bilingual
1 нед. назад
КанадаRemote
french
Customer Experience Specialist role, requiring French bilingual skills, focused on supporting customers within a retail context at .
О компании
- is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
- What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to because they trust us to deliver.
- is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
- We dream big and chase the hard problems others shy away from. Rejecting long-held assumptions is part of our company's DNA. Where conventional wisdom says you have to choose – soft or durable, speed or rigor, quality or price – we ask why that trade-off has to exist in the first place.
- Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from one another, and building on each other's strengths.
- Here, responsibility is not determined by role, tenure, or seniority. Every team member - no matter their level - has the opportunity to drive our business and shape our trajectory.
- If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, is the place for you.
- Joining means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
Обязанности
- Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
- Resolve issues with empathy, turning challenges into positive experiences.
- Navigate tools efficiently while keeping the human touch.
- Share insights and recurring patterns to help improve the experience.
- Become a product expert to guide customers authentically.
Требования
- Digital Intelligence: Comfortable adopting new tools to enhance service.
- Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
- Ownership: Takes full responsibility for outcomes and anticipates customer needs.
- Adaptability: Thrives amid change while maintaining calm and consistency.
- High School diploma or GED
- Bilingual in French and English - both written and spoken
- Minimum 2 years of customer service experience
- Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
- Dedicated, quiet workspace and reliable high-speed internet ( 75+ Mbps download / 10+ Mbps upload )
- Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. Candidates within 50 km of Toronto must work on-site five (5) days per week; candidates beyond 50 km are eligible for remote work.
Условия
- $26 CAD per hour with tenure based increases
- Up to $1,300 CAD month performance bonus
- 3-week paid training and onboarding
- Set schedule with guaranteed hours
- Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
- Referral bonuses of up to $1,000.
Другое
- Be the heartbeat of ! Connect with customers via chat, email, phone, and social channels. Solve problems with empathy, guide them authentically, and share insights that improve our service. Grow your career with clear paths in specialization, leadership, and training while building trust and loyalty every day.
- Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
- Leadership Tracks: Senior Associate → Team Lead → CX Manager
- Enablement Tracks: Quality & Training or Workforce Management
- Impactful work shaping customer loyalty
- Culture of ownership and autonomy
- Continuous growth in a fast-paced, luxury-brand environment
- Beautiful products, transparent pricing, and happy customers