Online Ordering Onboarding Representative

1 мес. назад

Северная МакедонияOnsite

customer trainingonboardingsoftware setuphardware setupcustomer retention

Manage onboarding and adoption for online ordering shops, driving customer success and growth.

We’re looking for an Onboarding Representative to own the go live process for our Online Ordering Shops and drive adoption among net new and existing partners. You will lead shop onboarding and configuration, set up hardware and software, deliver customer training and early lifecycle support, and proactively manage retention and expansion opportunities. Your role is critical in establishing as a trusted partner, helping shop owners adopt and maximize the value of our platform, from go-live through growth and churn prevention.
This is a cross-functional position, partner closely with Sales, Data Entry, Menu, and all shop-facing and supporting teams.
Own the go-live process for shops adopting Online Ordering both Net New and Existing
Become an expert in ’s solutions and offerings, providing an outstanding onboarding experience that ensures success, overcomes objections and reinforces shop buy in
Proactively reach out, monitor and manage your portfolio’s health, identify at-risk accounts and reach out to ensure shop success, as well as prevent downgrades and churn
Provide outstanding customer experience to newly joined partners by handling issues and requests with urgency and care
Build long term relationships with shop owners and staff
Provide feedback and recommendation based on shop conversations and requests

Excellent verbal and written English skills (Fluent Spanish is a strong plus)
Strong communication, selling and upselling skills
1+ years of Account Management, Sales or Customer & Restaurant Support experience
Proficient in Google Docs and Excel
Self starter and self motivator with excellent time management and ability to prioritize high-impact tasks
Excellent listener who is assertive, persistent, and persuasive
Eager to learn and grow in a fast-paced exciting startup environment
Adaptable and able to think on your feet in dynamic situations
Able to balance speed with thoroughness and manage multiple tasks simultaneously

Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 2-3 weeks to complete and you’d be expected to start on a specific date.
Application
30 minute introductory meeting with Recruiter
30 min Interview with Onboarding Manager
30 min Interview with Director, Inside Sales
Offer!

Online Ordering Onboarding Representative Ilir Sela started with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in. The Challenge To Solve
Getting a shop live is only the first step. Your challenge is to create a smooth onboarding experience that drives early adoption, builds partner confidence, and sets each shop up for long-term success with while identifying risks and opportunities for growth along the way.