СШАAssociate Solutions Architect
1 мес. назад
СШАJuniorRemote
Associate Solutions Architect role at focusing on trust layer automation and compliance using AI.
Требования
- 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments.
- Experience producing technical content — including help articles, video walkthroughs, or e-learning modules — strongly preferred.
- Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA) is a plus.
- Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in AI-assisted compliance workflows.
- Foundational experience with cloud platforms such as AWS, GCP, or Azure.
- Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux (including Chrome OS).
- Experience with REST APIs and JSON.
- Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
- Strong written and verbal communication skills, with comfort presenting to groups in a webinar or workshop format.
- Self-directed and organised, with the ability to manage a customer portfolio and multiple content workstreams simultaneously.
- How we support you: At , our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.
- Explore how we invest in your Life at .
- Shared Success : We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.
- Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents , along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.
- Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan , company-paid life and disability insurance , tax-advantaged spending accounts , and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.
- Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
- Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
- Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. offers a flexible vacation policy, paid holidays, and other perks to recharge.
- The expected OTE range for this role is between $125,000 - $191,667 and is listed to provide transparency. Actual base pay will vary based on multiple factors — market location, job-related knowledge, skills, experience, and overall alignment to the role.
- Candidates shouldn't expect automatic placement at any particular point within the range. Offer amounts are determined by the qualifications each candidate brings to the position. Total compensation may also include equity designed to provide meaningful ownership in the company, as well as health and wellbeing benefits.
Другое
- is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Team? At , you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for:
- Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go.
- Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them.
- A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level.
- Growth at rocketship speed: is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience.
- A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates.
- As an Associate Solutions Architect at , you are a customer-facing technical expert serving 's commercial customer segment. You support commercial customers, engaging with them through a combination of signal-based outreach, limited-scope ad hoc support, and a digital engagement model that allows you to serve a broad customer base efficiently. You will execute within the Customer Success Group, working closely with Customer Success Managers to ensure commercial customers understand the platform and are building toward a continuous, self-sufficient compliance posture. Alongside your customer-facing responsibilities, you will contribute to the digital programmes — including Academy content & maintenance, help articles, walkthrough videos, and 1:many workshops — that enable to serve commercial customers at scale. This is a role for someone equally comfortable in a customer conversation and build and maintaining scalable content that multiplies their impact across hundreds of accounts.
- Drive retention and technical health across a commercial customer portfolio through efficient, signal-based engagement and targeted technical guidance.
- Increase commercial customer self-sufficiency and platform adoption by resolving friction points quickly and directing customers to the right digital resources.
- Build and maintain scalable digital assets — including Academy content, help articles, and walkthrough videos — that reduce inbound support volume and improve time-to-value across the commercial segment.
- Identify customers showing signals of risk — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively before they escalate.
- Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
- Monitor customer health signals — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance.
- Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions.
- Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension.
- Direct customers to self-service resources and digital assets where appropriate, reinforcing the commercial segment's self-sufficiency model.
- Contribute to and help maintain Academy content — 's self-service learning platform — developing and updating technical modules, how-to guides, and walkthrough videos that reflect the current state of the platform, including AI-powered features.
- Design, develop, and deliver 1:many technical workshops and webinars that address common implementation challenges, integration patterns, and best practices for the commercial customer base.
- Identify gaps in existing self-service content by monitoring support trends, common escalations, and customer feedback, and prioritise content creation accordingly.
- Partner with Product and Customer Education teams to ensure digital content is accurate, up-to-date, and aligned with the most common commercial customer implementation patterns.
- Develop working knowledge of 's platform, including third-party integrations via APIs, desktop applications, logging, database architecture, scripting, and documentation.
- Build familiarity with key functional areas as commercial customer needs dictate, including identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers.
- Develop working proficiency with 's AI-powered features and help customers understand and adopt these capabilities through both 1:1 and digital channels.
- Stage, reproduce, and document platform behaviour and customer issues to drive quick resolutions, bug tickets, and feature requests.
- Participate in UAT sessions with Product Management to contribute commercial customer use cases before features are released to production.
- Serve as the team's primary contributor to commercial-segment digital enablement, building assets that benefit the broader SA organisation and customer base.
- Identify and communicate trends across the commercial segment — common friction points, underutilised features, and adoption barriers — to inform product advocacy and SA team prioritisation.
- Support cross-functional teams by contributing to technical documentation and enablement sessions relevant to the commercial customer base.
- Escalate complex or out-of-scope technical issues to senior SAs with clear context and documentation to enable fast resolution.