КанадаStaff Product Manager, Consolidation
1 мес. назад
КанадаLeadRemote
Lead the consolidation team to expand 's growth with high-net-worth clients by enhancing onboarding and app experience.
О компании
- Our team, Consolidation, owns the first mile of the relationship: onboarding, the homescreen + first layer of the app, and our Tiers program (Premium and Generation). Our job is to get new clients in the door, funded, and consolidating more of their financial life with .
- Our fastest-growing segment this year were high-net-worth clients. We're seeing real organic pull, and continuing to grow net deposits at the rate we have means winning larger, more complex relationships. Clients who today are typically served by private bankers and expect a level of service, product depth, and recognition that we need to meet and then beat.
- That's the mandate for this role: continue to expand ’s growth upmarket. It means evolving our Tiers program into something a high-net-worth client would choose over their bank, and it means using what we know about a client to make a sharper, more personal case for bringing the rest of their financial life here. Convincing millions of Canadians to consolidate their financial lives at is the mission we've been on for over 10 years, and we're looking for someone who can lead the next phase of this work and own it end to end.
- 🌸 Top-tier health benefits and life insurance
- 📈 Long-term group savings with employer match, through for Business
- 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year
- ✈️ 90 days away: work outside Canada for up to 90 days per year
- 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS
- 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.
Обязанности
- Help define the product vision and strategy for how wins and serves high-net-worth clients, and own the roadmap to bring it to life.
- Lead the planning, development, launch, and iteration of a step change in our Tiers program. The service, product depth, and recognition that makes a client choose us as their primary financial institution.
- Build the personalized experiences that compel clients to consolidate: understanding a client's current financial life and making the case, in-product, for moving it to .
- Working across the funding and consolidation funnel end to end, from a client's first session through to a fully consolidated relationship. Crafting the right incentives, onboarding journey, and product experiences along the way.
- Support a cross-functional team of engineers, designers, and data scientists as we collectively explore new ways of working.
- Partner deeply with other product teams and departments across the company (e.g. Marketing, Operations, Client Experience, Legal and Compliance, and more). You'll own a meaningful piece of this directly and influence a much larger piece through others.
- Help elevate the Product Management practice at and create an inclusive and supportive team culture.
Требования
- Years of shipping products people actually love — across both customer-facing and platform work. You've owned a product (or a big chunk of one) and know how to lead complex, cross-functional projects without losing momentum.
- A bias to ship. We don't do endless debate. The fastest way to know if something works is to put it in front of clients — so we ship, learn, and iterate.
- Enough technical fluency to keep up with engineers — you can talk architecture and tradeoffs, and you're hungry to learn what you don't know yet so you can make better calls.
- A real belief in financial inclusion — you want to build things that give more people access to financial freedom, not fewer.
- Bonus: Experience building, shipping, iterating and growing products from 0 to 1 over multiple years. We know building new client experiences that client love will require a sustained multi-year effort.
- A systems thinker. You can take a messy pile of use cases and distill them into one simple, elegant solution.
- A strong technical partner. You work hand-in-hand with engineering to turn a logical design into a real technical architecture.
- Comfortable in the grey. You can take raw, messy data (qualitative or quantitative) and pull out the actual problem, the real insight, the requirement that matters.
- A rigorous thinker. You don't skip steps. You work through problems systematically, and you know the difference between a good answer and a fast one.
- Scrappy, and happy to wear different hats. Sometimes that means building a business case. Sometimes it's mapping a workflow. Sometimes it's sitting across the table from a vendor or regulator and negotiating the details.
- A clear communicator. You can take something complicated and make it simple, without losing what matters.
- A collaborative, empathetic leader. You know how to work with a wide range of stakeholders and make sure everyone's voice actually gets heard.
Другое
- is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. currently serves more than 4 million Canadians and holds over $155 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada.
- We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work .
- Technology & Innovation at : We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.
- Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
- Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.
- AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.