СШАDOD Skillbridge Opportunity: Installation Manager
1 мес. назад
СШАTrainee
project coordinationfleet managementschedulingkpi trackingreportingpayroll
Responsible for overseeing installation teams focusing on revenue, efficiency, safety, quality, and scheduling.
Требования
- Skills & Abilities:
- Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Excellent communication skills
- Problem Solving skills
- Coaching and technical assessment skills
- Ability to use effective verbal and written communication skills.
Другое
- The Installation Manager Skillbridge Intern is responsible for oversight and management of the all-product Installation teams, with focus on install revenue, install efficiencies, safety, quality of installation, customer service and labor scheduling. This includes fleet management, installation scheduling support, and system installation.
- Schedule installers, coordinate material delivery, and review project scopes.
- Complete daily the Job Cost Tracker to identify areas of opportunity and improve KPIs and other metrics.
- Execute company wide initiatives and build out improvement plans to meet and exceed established KPI’s goals.
- Collect all outstanding Account Balances and ensure completion certificates are signed.
- Monitor the progress of all installation jobs and maintain reports of time to completion and first-time completion rate.
- Manage installers to ensure scope of work for jobs is clear and defined; appropriate labor and materials are defined for job completion, and work is performed according to HomeOrg’s standards and specifications.
- Provide job assessment for projects to maximize scheduling to achieve Install Revenue Goals
- Review all new jobs daily to assess labor and skills requirements.
- Ensure all installations comply with local building codes, safety regulations, company guidelines and installation processes and procedures.
- Assess Installer performance, process payroll, and calculate bonuses.
- Ensure all vehicles follow the maintenance plan and are properly maintained, licensed and inspected.
- Monitor GPS for all vehicles and resolve issues that arise (I.e. speeding, violations, tows, etc.)
- Conduct Installer on-site job checks and quality audits
- Monitor and schedule vehicle inspection, maintenance and repairs ensuring these are up to date.
- Ensure that all equipment used in performing the installations is in good working order and that the installers are trained and that training is documented.
- Address client questions, handle escalated issues, and confirm customer satisfaction.
- Respond to and resolve all customer escalations from install team immediately if on the job site and always upon job completion.
- Proactively contact the customer after each job to ensure that the customer is satisfied with the job.
- Conduct site visits and training with the Installers to ensure that the correct customer care is being delivered consistently.
- Respect the customer in all aspects of the job from start to finish.
- Monitor department profit and loss (P&L), manage inventory, and audit equipment or vehicle compliance.
- Work with Customer Service to optimize scheduling to meet revenue goals.
- Develop projections and leverage resources based on business needs.
- Managing labor effectively to meet operational budgets and ratios.
- Ensuring branch inventory counts are accurate.
- Complete weekly progress reports for Management encompassing installation, service, and quality assurance.
- Identify and address service issues with the team and cross-functional departments.
- Manage, train, and mentor installation crews, technicians, or project leads
- Training with vendors and suppliers to maintain up to date industry application and product knowledge.
- Develop, Train and onboard new installers and install helpers.
- Monthly perform team skills assessment and ongoing training of staff, identifying appropriate training resources to fill skill gaps.
- Coordinate weekly team meetings to provide additional training, address opportunities and track teams' performance vs goals.
- Ensuring jobs are staged 3-7 days in advance to ensure materials are available and ready for install team (Coatings).
- Coordinate logistics of daily morning roll-out, assuring product and documentation are complete.
- Support Territory Operations Manager as required
- Other duties as assigned.
- Backlog Turnover
- Throughput Capacity
- NPS Score – Customer Care
- Install Revenue
- Labor management
- Material and Labor Cost
- *For Active and Transitioning Service Members Only
- Has served at least 180 days on active duty
- Is within 180 days of separation or retirement
- Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of internship.
- Education & Experience : 2 years’ team and operations management experience, installation experience in home improvement industry.
- 2+ year supervisory experience in the home improvement industry managing installation teams (W-2 and 1099) or equivalent management experience. High School Diploma or GED required; some college preferred.
- Certified Lean Six Sigma Certification (Preferred)
- Computer Skills: Intermediate skills with Microsoft Office (Word, Excel, Outlook).
- Mechanical Aptitude - Intermediate skills with electrical schematics, pneumatic applications, and mechanical configurations
- and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@.
- If you have a question regarding your application, please contact TA@