СШАAssociate Field Engineer
1 мес. назад
90k–105k USD / годСШАJuniorOnsite
Entry level role working with Customer Success and Solutions Engineering teams to support AI knowledge platform customers through technical expertise and collaboration.
О компании
- is the trusted AI knowledge company. Its trusted AI knowledge platform—including its Database, Nexus, and Marketplace products—power accurate, fast, and cost-effective AI applications for more than 10,000 customers and 1M developers worldwide. 's mission is to make AI knowledgeable. For more information, visit .io .
- This is intended to be an entry level role for new grads/early career professionals.
- As an Associate Field Engineer, you'll work amongst our Customer Success and Solutions Engineering teams, building deep technical expertise and tooling to directly impact the core product and customer experience. You'll engage with technical stakeholders across the customer lifecycle, from helping prospects understand how fits their architecture to guiding existing customers through implementation, optimization, and expansion. You'll collaborate closely with Sales, Product, and Engineering to scope solutions, troubleshoot complex issues, and surface customer insights that shape our product direction. Technical fluency, strong communication, intellectual curiosity, and an AI-first mindset are essential for this role.
Обязанности
- Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
- Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
- Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
- Troubleshoot issues and deliver high-quality technical support, developing a strong command of 's product and the broader AI/ML ecosystem.
- Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
- Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
- Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.
Требования
- BS in Computer Science or a related technical field or equivalent experience.
- Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
- Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
- Proficiency in one or more popular programming languages (Python, JavaScript).
Будет плюсом
- Experience with Datadog or similar monitoring tools.
- Experience working with cloud platforms (AWS, GCP, Azure).
Условия
- Comprehensive health coverage including medical, dental, vision, and mental health resources
- 401(k) Plan
- Equity award
- Flexible time off
- Paid parental leave
- Annual Company Retreat
- WFH Equipment Stipend