Customer Success Manager / Enterprise Customer Success Manager

1 мес. назад

130k–160k USD / годСШАOnsite

crmsaascustomer success managementaccount management

Manage and grow relationships with Fortune 500 and high-growth startup customers, driving growth and retention.

is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.
Why is the best place to work?
We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500.
We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices.
We've raised $85.5M from world-class investors, including Accel and Insight Partners.
We have a high-performance culture with ambitious, entrepreneurial teammates in every role.
We recently moved into a new office in Flatiron, Manhattan.
We were named a top 10 best place to work in NYC by Crain's.

We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.
You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.
You’ll be a trusted partner to customers, helping them uncover new ways to use and drive more value from the platform.
You’ll report to our VP of Customer Success and be based in our Flatiron (NYC) headquarters. We work from the office Monday through Thursday, with flexibility to work remotely on Fridays.
Own onboarding and implementation for new customers, helping them get to value quickly.
Drive adoption, retention, and expansion by building strong customer relationships by building strong relationships and delivering maximum value with our product offering.
Creatively identify new growth opportunities, manage the execution, and help customers turn them into results.
Stay ahead of risk across your book of business, proactively spotting issues, proposing solutions, and keeping customers moving forward.
Be the voice of the customer internally, bringing clear feedback and insights into CS, Product, and Engineering to help shape what we build next.

1+ years of SaaS customer success experience, ideally in a high-growth environment
Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes.
A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders
Able to make complex technical concepts simple, relevant, and valuable to the customer
Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
Goal-oriented and proactive, with a strong bias toward action and results
Curious, collaborative, resilient, and excited to operate in a fast-moving CS team

Competitive salary
Meaningful stock options in a fast-growing company
401(k) plan with 4% match
New HQ in Flatiron, NYC
Top-notch equipment
Catered lunches
Unlimited PTO
Health, dental, and vision insurance with 100% coverage for employees
12 weeks of paid parental leave
Commuter and fitness benefits
We'll share full details of our benefits package at the offer stage. Benefits may vary by location.