СШАSenior Support Engineer - India
1 мес. назад
СШАSeniorRemote
supportbug fixesissue diagnosistechnical troubleshooting
Senior Support Engineer responsible for managing support queue and resolving customer technical issues for AI gateway product.
Обязанности
- We're looking for a Senior Support Engineer in India to own our support queue and drive our customers to success. Because is a developer tool, this person needs to be technical. You'll dig into our customers' issues, understand them deeply, and unblock them.
- The core of this role is simple: work the queue, address tickets, and make our customers successful with the product. We're looking for someone who is obsessed with getting to the root cause of problems rather than applying surface-level fixes. The best people in this role understand the real depth of a problem before they solve it.
- Own the support queue and work through tickets to drive customers to success
- Diagnose customer issues and solve for the root cause, not just the symptom
- Reproduce customer issues in their specific environments
- Submit pull requests for bug fixes and improvements where needed
- Act as the technical voice of the customer back to engineering
Требования
- Technical depth and real familiarity with the product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Metrics-driven and hardworking, ready to move through a high volume of tickets
- A strong bias toward understanding problems deeply
Условия
- Fast-paced growth environment with deep technical ownership
- Competitive salary
Другое
- is the world's most popular AI Gateway, trusted by top companies like Adobe, Netflix, and NASA. Our platform empowers developers by providing secure, reliable access to LLMs and adjacent services, and we're looking for an Engineering Manager to lead the team building the leading OSS AI gateway.