Accountant, AI Operations

1 мес. назад

США

accounts receivablecollectionspayment applicationaccount reconciliationdunning workflows

Finance role supporting accounts receivable and collections operations with customer service focus.

Support the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
Execute collections activities in adherence to established SOPs for collecting, suspending services, and escalations
Assist with dunning workflows and customer engagement on past-due balances
Help monitor DSO, aged balances, and maintain a clean AR ledger
Serve as a first line of response for AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
Investigate and resolve inquiries independently when possible; escalate when required
Support de-escalation of billing disputes and payment issues with a solutions-oriented, empathetic approach
Maintain thorough documentation of customer interactions, disputes, and resolutions
Partner with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to help resolve account issues
Provide AR/collections data and support for monthly and quarterly close
Communicate on accounts approaching escalation or suspension thresholds
Surface patterns and issues to leadership

Bachelor’s degree
1+ years of experience in accounting (internship experience qualifies)
Must be willing to work long hours or weekends as needed
This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here .

Bachelor’s degree in accounting, finance, business, or other business discipline
1+ years of experience in Accounts Receivable, Collections, accounting, or finance (internship experience qualifies)
CPA license or equivalent
Hands-on experience or familiarity with AR/ERP platforms (NetSuite, Salesforce, or similar)
Ability to follow established SOPs while exercising sound judgment
Familiarity with ticketing/support platforms
Excellent written, verbal, and interpersonal communication skills
Experience in a high-volume or fast-paced environment
Strong customer service orientation

Pay Range: Level 1: $95,000.00 - $130,000.00 Level 2: $110,000.00 - $155,000.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at . You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
Play a key role in the finance organization by providing transactional and operational support to the accounts receivable and collections function. You will partner cross-functionally to help collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to learn and improve.