СШАTechnical Support Engineer (TSE) Intern
1 мес. назад
СШАTraineeHybrid
customer supporttechnical troubleshooting
Internship role supporting enterprise customers by resolving technical issues and improving customer satisfaction.
О компании
- is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Autonomous IT empowers IT and security teams to make their organizations unstoppable.
- Many of the world’s leading organizations trust ’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how delivers Autonomous IT for unstoppable business – visit and follow us on LinkedIn and X.
Обязанности
- Work with a 1:1 mentor TSE as they take on real-world customer problems in security, operations, asset management, & risk management.
- Contribute to triaging technical issues, engaging with customers, and conducting root cause analysis on live production implementations of .
- Support efforts will encompass security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
- Assist customers with platform/module upgrades.
- Partner with other TSEs to assist with their assigned cases.
- Shape, execute & deliver special projects with your peer interns that directly impacts .
- Acquire a deep understanding of how the technology of our product works and how to support, operate & integrate it.
- Learn how to document best practices as well as track activity, document root causes, & complete accurate reports.
- Rigorously test our product in a home lab environment.
Другое
- As a Technical Support Engineer (TSE) Intern , you will support ’s world-class customer organization, responsible for the satisfaction & retention of our enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. With a primary focus on customer satisfaction, TSE work both reactively and proactively to improve the overall experience of customers . This includes serving our customers by resolving technical issues & answering technical questions in a timely manner . TSE interns experience this foundational role in our organization through 1:1 mentorship, team triaging efforts, & shadowing opportunities .
- This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Bellevue, WA or Emeryville, CA
- The hourly rate for this internship is $30.00. This hourly rate is an estimate for what will pay an intern. The actual rate offered may be adjusted based on a variety of factors, including but not limited to, education, skills, training, and experience. In addition to an hourly rate, interns will be eligible for 401k matching and a monthly allowance for communications reimbursement.
- Authorization to work in the U.S. now & in the future
- Availability to work full-time from June 7, 2027 – August 13, 2027
- Undergraduate student currently enrolled in a college or university
- Eligible graduation dates: December 2027 or Spring 2028
- GPA of 3.5 or above
- Some experience with endpoints, networking or operating systems/servers
- Love for creating an amazing customer experience
- Can work independently with good judgement and attention to detail
- IT Helpdesk experience preferred
- Other experience working with customers is a plus
- At , we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
- As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
- Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
- Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. Interns and other contractors are eligible for VTO after 90 days of employment.
- Please be aware of job offers coming from people claiming to be employees. employees will only use @.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.
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