СШАProduct Education Lead
1 мес. назад
121k–145k USD / годСШАLeadRemote
Lead and evolve the education ecosystem to help customers become confident users of the platform.
О компании
- is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora— unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, empowers brands and agencies to harness the creator economy as a strategic growth engine. is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on LinkedIn and Instagram.
- At , we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.
О продукте
- Partner with the Director of Customer Education to shape the Product Education roadmap and long-term knowledge-management vision.
- Define and execute a multimedia education strategy that complements written documentation, including production standards, tooling, video, and behavior-based in-app learning.
- Identify where in-app learning experiences can outperform static content; prioritize opportunities, launch solutions, measure results, and iterate.
- Partner with Technical Support to adapt Help Center content for an AI-driven support experience so automated agents and customers surface reliable knowledge.
Требования
- You have 5+ years of experience in customer education, enablement, technical writing, or knowledge management within a SaaS environment.
- You have personally built and owned customer-facing content in a Help Center or knowledge base and have experience with in-app guidance tools such as Appcues, WalkMe, Pendo, or similar platforms.
- You have owned structured knowledge-management systems or information architecture at scale and driven adoption of self-service resources across internal and external audiences.
- You are an excellent writer who can translate complex product functionality into clear, useful customer education.
- You work effectively across Product, Support, Customer Success, and Implementation and can create order around fast-moving product changes.
- You bring a systems-oriented approach to problem-solving and have researched, built, and driven adoption of new processes.
- You can lead complex projects, set priorities, and delegate effectively while staying close to execution.
- You have experience mentoring, coaching, or informally leading others and are interested in growing as a formal people manager.
- You are organized, detail-oriented, and able to manage multiple content initiatives and deadlines at once.
- You are curious about AI-enabled ways of working and eager to turn useful experiments into repeatable practices.
Будет плюсом
- Experience producing multimedia learning content end to end, including scripting, video recording, and editing.
- Experience applying AI tools to improve the efficiency or scale of content operations and self-service documentation.
- Familiarity with HTML or CSS and tools such as Zendesk Knowledge, Notion, Fini, Camtasia, or Appcues.
- Interest in martech or creator-economy platforms.
- Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at ? Please apply! is a place where everyone can grow.
Условия
- We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks .
Другое
- is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies.
- We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles.
- We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together!
- is seeking a Product Education Lead to own and evolve the education ecosystem that helps customers become confident, capable users of our platform. Reporting to the Director of Customer Education, this role combines hands-on content creation, knowledge-management leadership, education strategy, and people management. You will lead two Product Education Content Specialists while remaining close to the work across our Help Center, knowledge base, in-app guidance, multimedia learning, and academy experiences.
- You will partner closely with Product, Technical Support, Customer Success, and Implementation to keep education aligned with product releases, improve the discoverability and reliability of self-service resources, and reduce customer friction. This is an opportunity for a systems-minded builder to shape the long-term knowledge-management vision while creating practical, measurable improvements for customers and internal teams.
- Own the health, lifecycle, governance, information architecture, and discoverability of Product Education content across the Help Center, knowledge base, in-app guidance, and related learning channels.
- Stay hands-on by producing and updating clear, accurate self-service content in written, video, and in-app formats.
- Establish durable processes for content versioning, maintenance, and retirement as the product evolves.
- Create a dependable operating rhythm with Product and Support so customer education is accurate and launch-ready for every product release.
- Build strong relationships across Product, Support, Customer Success, and Implementation to improve documentation quality, reach, and adoption.
- Equip customer-facing teams with education materials and platform-knowledge resources they can use confidently with customers.
- Use customer feedback, support trends, search behavior, and content-performance data to identify gaps and prioritize what to build next.
- Lead, coach, and delegate effectively across a team of two Product Education Content Specialists; hire, onboard, and ramp new team members as the function grows.
- Develop and maintain expert-level knowledge of 's platform, using the product firsthand to uncover friction points and education gaps.
- Identify and pilot practical uses of AI and automation that make content creation, personalization, and maintenance faster without sacrificing quality.
- Turn successful experiments into durable team practices and stronger operating rhythms.
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Surprise meal stipends: work from home can’t stop the enjoyment of someone else making a meal for you!
- Work/life harmony: 15 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Whole Health Package: medical, dental, vision, life, disability insurance, and more.
- Savings: a 401k (USA) plan to help you plan ahead.
- Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice .