СШАTechnology Operations Senior Director
1 мес. назад
СШАDirector
ai-driven insightsservice reliabilityincident responsechange managementrelease managementautomation
Lead the global Technology Operations organization, driving AI-first strategies to optimize service reliability, incident response, and continuous improvement.
О компании
- Group is the premier mobile gaming company in the United States and Canada. Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, Sportsbook; its leading iGaming platform, Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Racing; and its daily fantasy sports product.
- In addition, Group operates TV, its broadly distributed linear cable television network and TV+, its leading direct-to-consumer OTT platform. Group has a presence across all 50 states, Canada, and Puerto Rico.
- The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.
- Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Обязанности
- Our roster has an opening with your name on it
- is looking for a Technology Operations Senior Director to lead the globally distributed Technology Operations organization, overseeing support across our products including Sportsbook, Predicts, Casino, Fantasy, Retail, Racing and other offerings.
- This leadership role will drive the vision and strategy to evolve Technology Operations through an AI-first approach, optimizing across the full operational lifecycle—from proactive service reliability and operational readiness, to change and release management, incident response and detection, and continuous service improvement. You will champion a best-in-class operational model that combines strategic foresight with rapid response capabilities, leveraging AI-driven insights and automation to enhance reliability, reduce friction in deployment processes, and enable predictive issue resolution as first-line stewards of platform stability.
- This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure Technology Operations is robust, scalable, future-focused, and aligned to company objectives—positioning for operational excellence through emerging technologies and organizational maturity.
- Collaboration and communication are fundamental to this role, requiring strong partnerships across Commercial, Product and Engineering Leadership teams to champion Operational Excellence. You will serve as a critical bridge between technology operations and business strategy, providing operational insights that inform product roadmaps, commercial initiatives, and engineering priorities. Through rigorous cross-functional initiatives, you will collaborate on proactive incident management, evolution of operational processes, and post-incident reviews—ensuring that reliability, scalability, and customer experience are central to all strategic decisions. You will contribute operational perspective and requirements to shape how the organization builds, deploys, and maintains its platforms.
- This is an exciting opportunity to elevate best practices across the entire organization, drive continuous improvements that enable business growth, and ensure a seamless, reliable experience for our customers.
- In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
Условия
- We treat our team right
- We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: Total Rewards . *Benefits differ across location, role, and level.
- is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe is strongest and best able to compete if all employees feel valued, respected, and included.
- The applicable salary range for this position is $143,000 - $179,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. offers paid sick time in accordance with all applicable state and federal laws.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- #LI-Hybrid
Другое
- Everyone on our team has a part to play
- Develop and execute the strategic vision for theTechnologyOperations organization aligned to overall business objectives
- Lead, guide and mentor a team of supporting engineers, fostering a culture of innovation, operational excellence and continuous improvements
- EvolveTechnologyOperations functions, considering the demands and feedback of the business needs to provide a best-in class support function
- Define key OKRs andsuccessmetrics including operational trend analysis (reduced MTTR, auto-resolution rates, team efficiency gains)
- Champion self-service diagnostic and remediation tools that empower teams to resolve common issues autonomously, freeing engineering resources for complex problems
- Drive adoption of AI-enabled auto-healingand triage capabilities that detect and automatically resolve predictable operational issues before they impact customers, improving reliability and reducing manual intervention
- Ensure cost-effective use of technology resources to maximize efficiency and effectiveness whist maintaining a high level of service
- Build organizational readiness and change management strategiesincorporating AI-augmented workflows and AI-driven initiatives ensuring adoption and realizing full operational value
- Ensure compliance with industry regulations and standards related to TechnologyOperations
- Contribute to Disaster Recovery and BCP strategies incorporatingTechnologyOperations duties
- Deputize for theSVP of Technology including executive forums and senior stakeholder management for major incidents and tech transformation
- What we're looking for in our next teammate
- Strong leadership and team management skills, with a track record of building and developing high performing teams
- Strong communication and interpersonal skills with the ability to influence others
- Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner
- Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically
- Up to date with latesttechnologytrends and developments to advance technology operations org strategies
- Ability to thrive in a fast-paced, dynamic environment, managing multiple workstreams with business-critical systems
- Strong sense of ownership and accountability with the ability collaborate with senior leadership across the organization
- Has a customer first mentality with knowledge of sports and/or experiences working in regulated industries is a plus
- Bachelor’s or Master’s degree in Computer Science, Engineering or related fields
- Relevant industry certifications such as ITIL, CIM, or PMP, desirable
- Strong understanding of Cloud servicesand observability platforms (e.g. AWS)
- Good balance of business acumen and understanding of engineering disciplines for overall business success
- Willing to work nights, weekends, holidays, if necessary, as well as being on call for key events and major incidents