ИспанияManychat
Senior Product Manager (Billing)
1 мес. назад
ИспанияSeniorHybrid
billingsubscriptionspricingpackagingproduct-led growthcustomer journeypayment service providerstax engines
Senior Product Manager (Billing) responsible for leading billing-related product management at Manychat, focusing on user engagement and product adoption within an evolving Instagram-first social CRM.
About the company
- Join a fast-growing SaaS company trusted by millions of creators and businesses.
About the product
- Manychat is evolving into an Instagram-first social CRM, focusing on three core product pillars: Automations, Inbox, and AI.
Responsibilities
- Own and prioritize the Billing roadmap — pricing mechanics, packaging, subscription lifecycle, and refunds end-to-end.
- Shape and implement pricing and packaging strategy: plan usage based tiers, overage rules, and evolution with product changes.
- Own the subscription lifecycle — trials, upgrades, downgrades, migrations, cancellations, dunning, coupons.
- Envision and own the checkout experience and post-purchase billing UI (billing settings, invoices, plan management).
- Build a strong partnership with the Growth team establishing clear ownership boundaries where Billing meets Growth.
- Partner with Finance, Legal, Customer Support, Go to Market, and Marketing to streamline deployments and understand pain points.
- Lead migrations and launches with revenue and trust risks — pricing changes, new-market rollouts, product introductions.
- Track competitor pricing, packaging, and market conditions to inform the roadmap beyond internal requests.
- Build ownership models and documentation to maintain billing clarity for Engineering, Growth, and new team members.
- Own and measure key metrics such as conversion rates, involuntary churn, contact rate, costs and fees.
Requirements
- 5+ years of Product Management experience in billing, subscriptions, pricing/packaging, and tax.
- Track record of owning ambiguous, cross-functional, high-stakes initiatives end-to-end.
- Deep knowledge of product-led growth motions and working understanding of sales-led growth.
- Experience designing personalized user journeys and cross-feature experiences.
- Ability to execute fast, prioritize effectively, and lead cross-functional teams toward measurable outcomes.
- Excellent communication and storytelling skills to align teams around a user journey vision.
Nice to have
- Payments knowledge — PSP integrations, mobile purchase flows/IAP, multi-region payment strategy.
- Experience with tax engines or compliance tooling (e.g., Avalara) or global tax rollouts in complex markets.
- Strong grasp of growth frameworks like engagement loops, habit formation, lifecycle triggers.
Conditions
- Hybrid onboarding to start remotely with relocation support for candidate and family.
- Comprehensive health insurance for candidate and family.
- Professional development budget for conferences, online courses, and relevant resources.
- Flexible benefits package tailored to individual needs.
- Hybrid work and generous leave options supporting work-life balance.
- In-office perks including free meals and snacks.
- Company-funded sports activities, annual offsites, and team-building events.