ВеликобританияKanzum
Junior Customer Support Onboarding Specialist
1 мес. назад
80k–130k RUBВеликобританияJuniorRemoteB2
crmhubspotticketing systems
Customer Support & Onboarding Specialist (Fintech): Supporting customers throughout onboarding and early use of Kanzum, focusing on processing requests and coordinating with internal teams. Kanzum is a B2B fintech platform offering embedded financial infrastructure, SaaS, and cross-border payment capabilities in Africa, MENA, and Asia.
About the company
- Kanzum is a B2B fintech platform providing embedded financial infrastructure, SaaS solutions, and cross-border payment capabilities across Africa, MENA, and Asia.
About the product
- Kanzum provides embedded financial infrastructure, SaaS solutions, and cross-border payment capabilities for international trading businesses in Africa, MENA, and Asia.
Responsibilities
- You will be one of the first points of contact for customers and will help them successfully complete onboarding and start using Kanzum.
- Handle incoming customer requests and tickets.
- Respond to customer questions and provide clear and accurate information.
- Help customers resolve issues related to onboarding and product usage.
- Escalate complex issues to the relevant internal team.
- Follow up on open requests until they are resolved.
- Maintain clear communication with customers throughout the process.
- Maintain accurate customer information and communication history in HubSpot.
- Keep customer statuses and tickets up to date.
- Track open issues and make sure they are not left unresolved.
- Collect recurring customer questions and issues and share them with the relevant teams.
- Help improve internal processes based on customer feedback.
- Coordinate with Compliance, Operations, and Product teams when additional support is required.
Requirements
- 1+ year of experience in Customer Support, Customer Success, Onboarding, Account Management, Operations, or a similar role.
- Experience working with tickets, customer requests, or support queues.
- Strong written and verbal communication skills in English and Russian.
- Good organizational skills and attention to detail.
- Ability to handle multiple customer requests simultaneously.
- English B2+ written and spoken.
Nice to have
- Experience with SaaS, fintech, payments, banking, or other B2B technology products.
- Experience with CRM or ticketing systems.
- Comfortable working in a fast-growing startup environment.
- Experience in fintech, payments, banking, FX, or cross-border payments.
- Understanding of KYB/KYC or onboarding processes.
- Experience working with international customers.
- Experience with HubSpot or similar CRM/support tools.
Conditions
- Remote (Global).
- Full-time.
- Junior+ / Middle level.