Technical Support Engineer - University Graduate 2027

1 мес. назад

46–50 USD / часСШАJuniorOnsite

troubleshootingcustomer supporttechnical supportcloud computingnetworking

Provide technical support to enterprise customers for 's cloud-managed building security products.

is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million devices are deployed across 170+ countries.

This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.
Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on 's platform
Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice
Communicate with Impact: Translate heavy technical concepts into clear, sharp advice on phone calls, live chat, and emails
Own It, End to End: Take full ownership of customer issues from "we have a problem" to "problem solved"
Team Up with Tech Leaders: Partner directly with Engineering and Product teams to test new gear and hunt down bugs before anyone else
Share Knowledge: Write Knowledge Base content that helps thousands of users

Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
Coursework with a focus on computer networking, Linux, electronics, computer systems. Python or other coding languages is a plus
Ability to communicate complex technical matters both orally and in writing
You're a problem-solver with a keen eye for detail
You thrive in a team environment
Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!

is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Fertility stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
At , we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity . This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of ’s total rewards package. A employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
Estimated Hourly Pay Range
$46 — $50 USD
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