СШАPartner Program Manager - Service Delivery (Central/East)
1 мес. назад
СШАRemote
program managementpartner managementservice deliveryai platformcompliance automation
Manage partner programs focused on service delivery in a remote US-based role at , a company building AI-driven trust and compliance software.
Обязанности
- Own day-to-day relationships with a portfolio of service delivery partners (consultancies, MSPs, vCISO firms), serving as their primary point of contact across program participation, escalations, joint pipeline, and growth planning.
- Run partner business reviews (QBRs/MBRs) with senior stakeholders at partner firms; align on joint goals, delivery capacity, and quarterly commitments.
- Support light partner recruitment, working off internally-sourced leads (from Sales, CS, and PS colleagues who are already in front of services firms worth partnering with) rather than open-market sourcing — shepherding promising firms through onboarding and into the program.
- Partner with our Partner Certification team to ensure services-focused learning content is built and maintained alongside the existing sales certification tracks. has strong sales-side enablement today; this role fills the current gap where there is no dedicated owner for the services delivery learning path.
- Own the broader services-side partner enablement experience — onboarding, ongoing training, instructor-led workshops, and rollouts of new product features and frameworks tailored to a delivery audience.
- Define and monitor partner delivery quality metrics (implementation CSAT, time-to-audit, control coverage at audit, escalation rates) and drive remediation programs where delivery falls short of ’s standard.
- Build feedback loops with ’s Professional Services and Customer Success teams to surface delivery issues early and feed lessons back into partner enablement and program design.
- Coordinate closely with our Channel Sales program manager so that the sales-side and services-side partner experiences land as one program — shared rhythms, consistent messaging, and clean handoffs at every stage of the partner lifecycle.
Требования
- 5+ years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company — or equivalent experience leading services delivery or partner engagement at a consulting or audit firm working closely with SaaS platforms.
- Demonstrated experience designing or operating partner enablement, certification, or accreditation programs at scale.
- Strong program management skills — able to run multiple concurrent workstreams and partner cohorts without dropping balls.
- Comfort working cross-functionally with Sales, Customer Success, Professional Services, Marketing, and Product — and able to translate partner feedback into clear, actionable asks for each team.
- Strong written and verbal communication skills; comfortable presenting to internal leadership and to senior stakeholders at partner firms.
- Proven self-starter able to take ambiguous problems, define structure, and ship — challenging the status quo where current processes don’t scale.
- A team-player mindset and a desire to build something from the ground up inside a rapidly growing organization.
- Nice to have: Familiarity with the GRC, security, or compliance space and the current players in it — competitors, the major audit firms, and the consultancies most active in this market. You don’t need to be a compliance practitioner to do this job, but knowing the landscape will accelerate your ramp.
- Nice to have: Direct experience working at — or building a partner program for — a GRC, security, or compliance vendor.
- Nice to have: Familiarity with a partner relationship management (PRM) platform (Allbound, Impartner, PartnerStack, etc.) and with Salesforce-based partner workflows.
- Nice to have: Light technical fluency — enough comfort with ’s platform capabilities, API surface, and integration points to credibly engage implementation partners on technical scoping conversations.
- Nice to have: Industry certifications relevant to the GRC space (CISA, CISSP, CIPP/E, CIPP/US, CRISC, ISO 27001 Lead Auditor / Lead Implementer) or to partner programs (e.g., ASAP CA-AM).
- How we support you: At , our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving.
- Explore how we invest in your Life at .
- Shared Success : We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success.
- Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents , along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance.
- Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan , company-paid life and disability insurance , tax-advantaged spending accounts , and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position.
- Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process.
- Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence.
- Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. offers a flexible vacation policy, paid holidays, and other perks to recharge.
- The expected OTE range for this role is between $125,000 - $191,000 and is listed to provide transparency. Actual base pay will vary based on multiple factors — market location, job-related knowledge, skills, experience, and overall alignment to the role.
- Candidates shouldn't expect automatic placement at any particular point within the range. Offer amounts are determined by the qualifications each candidate brings to the position. Total compensation may also include equity designed to provide meaningful ownership in the company, as well as health and wellbeing benefits.
Другое
- is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Team? At , you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for:
- Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go.
- Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them.
- A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level.
- Growth at rocketship speed: is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience.
- A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates.
- As a Partner Program Manager at , you own the service delivery side of ’s partner ecosystem — the consulting firms, MSPs, and vCISOs who help our customers achieve and sustain audit-ready security and compliance postures. This role sits within the Professional Services function of the Customer Success organization at and partners closely with our Channel Sales program manager (who owns sales-side partner enablement) so that the sales and delivery experiences feel like one cohesive program to our partners. You’ll be the connective tissue between our service partners and our internal Sales, Customer Success, and Professional Services teams — owning the relationships, the services-side enablement content, and the delivery quality bar that together determine the consistency of customer outcomes delivered through our partner ecosystem.
- We are hiring for this role in either Central or Eastern time to help to support those regions.