IT Support Technician Intern

1 мес. назад

ФранцияTraineeHybrid

hardware troubleshootingsoftware troubleshootingticketing systemsaccount management

Internship role supporting enterprise IT hardware and software for employees, including technical support and security-adjacent tasks.

is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.

Learn and assist in providing customer service and technical support for our employees
Shadow and support laptop deployment as part of onboarding and refresh cycles
Shadow and support laptop collection and account deactivation as part of employee offboarding cycles
Participate in new hire orientations to understand policies, best practices and services used within
Assist with general ticketing, account management, and basic troubleshooting under supervision
Help maintain hardware and software inventory
Contribute to documentation creation and maintenance
Observe and support unified communications setups in conference rooms and common areas
Participate in team meetings and knowledge-sharing sessions
Gain exposure to deployment and security-related projects
Support multi-factor authentication (MFA/2FA) setup and troubleshooting for employees
Observe and support endpoint device enrollment using mobile device management (MDM) tools
Gain familiarity with access management principles, including the processes used to grant, review, and revoke employee access
Assist in following established procedures when responding to basic IT Security incidents under supervision
Participate in identity verification processes
Develop skills in various SaaS tools and IT workflows

You will graduate in 2027 with a degree in IT, Cybersecurity, Communications, or a related field
This internship is required as part of your academic curriculum
You are passionate about technology and eager to learn
You love working in a team and helping people
You have a basic understanding of computer hardware and software
You have good communication skills in English and French
You are curious about how things work and enjoy problem-solving
You are available to complete a six-month internship beginning in February, March, April, May, or June 2027. (we are unable to accommodate internships starting at any other time)
values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Work on meaningful technical challenges alongside engineers across the globe
Participate in mentorship and buddy programs designed to support learning and development
Join an in-person intern cohort, attend company social events, and engage with Community Guilds and employee resource groups throughout the internship
Receive relocation support and travel benefits where applicable
Enjoy office perks including snacks, drinks, and catered lunches on Monday, Wednesday, and Friday
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .
Please ensure that you submit your CV/resume in English. If possible, please apply using your personal email address instead of your university email address.
Students can sign up for a free Pro account to learn more about our platform and products.
#LI-Hybrid

The Enterprise IT Support team is responsible for the hardware and software that employees around the world use on a daily basis to successfully do their jobs.
As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands-on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever-growing user base has everything they need to do their job. You’ll also gain exposure to security-adjacent tasks relevant to IT support operations.
At , we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Any information you submit to as part of your application will be processed in accordance with ’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at AI Guidelines .