Kodland
Customer Service Manager
1 мес. назад
Страна неизвестнаRemote
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Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention. Conduct outbound sales and retention activities to renew learning packages.
Responsibilities
- Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
- Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
- Build strong relationships with customers, understand their goals, and recommend the right learning solutions
- Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
- Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams