БолгарияConstructor Labs
Senior Project Manager
1 мес. назад
БолгарияSeniorRemoteC1
pmpsoftware development methodologiesproject planningrisk assessment
The Senior Project Manager leads delivery of education sector projects ensuring on-time, budget, and quality completion, acting as the primary operational customer contact.
About the company
- Constructor is an international IT company in EdTech and ScienceTech that creates a unified digital ecosystem for managing learning, science, and educational processes.
- Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers.
Responsibilities
- Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
- Monitor project progress against baseline and proactively identify issues or risks before they impact delivery.
- Implement corrective actions and change management to keep projects on track across scope, schedule, or resources.
- Coordinate internal resources and third parties/vendors to ensure project completion.
- Apply industry best practices, techniques, and standards throughout the project lifecycle.
- Monitor and handle Change Requests required for project implementation.
- Establish and maintain strong, trust-based relationships with clients and stakeholders.
- Effectively communicate project status, progress, challenges, and risks to all parties.
- Manage customer expectations and address concerns proactively.
- Proactively engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
- Oversee Premier customer onboarding for new solutions, manage customization requests, and ensure a smooth handover process.
- Represent Premier Customer interests when discussing feature requests and product issues with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
- Assist with the implementation of new solutions, deployment of packages, hotfixes, and upgrades; perform post-upgrade service availability checks.
- Guide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.
- Maintain availability during Premier Customer business hours to provide timely support.
- Own all support incidents and requests submitted by Premier Customers and drive them to resolution.
- Coordinate escalations and conduct post-incident reviews and root cause analyses (RCAs) on Premier Customer demand.
- Ensure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.
- Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and other KPIs per contract terms.
- Report on Premier Support Customers - including trend analysis, current health status, and manager-defined KPIs - on schedule or on demand.
- Keep customer information up to date and shared as internal knowledge content.
- Participate in support-related activities and handle non-premier support tasks per manager's request.
- Continuously build practical experience with Constructor Tech products and related software solutions for education and science.
Requirements
- Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
- Proven track record of successful project delivery (on time, within budget, and to quality standards).
- PMP certification (preferred).
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Good understanding of software development methodologies (preferred).
- Results-oriented, with a focus on measurable delivery outcomes rather than activity.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Fluent English.
- Knowledge of German is a bonus