Director, Global Instructor Operations

вчера

USADirector

contract negotiationbusiness governanceoperational planningstrategic partnership

Lead global instructor operations and business affairs, including contract negotiations and lifecycle management, to support 's instructor organization.

Обязанности

The Director, Global Instructor Operations leads the operational infrastructure and business affairs function supporting 's global Instructor organization throughout the instructor lifecycle. Working closely with the SVP, Global Content & Instructor Strategy and the Directors of Instructor Strategy globally, this role establishes the operating model, processes, and standards that enable a seamless, scalable, and high-impact Instructor experience.
As the Business Affairs lead for the Instructor organization, the Director serves as the strategic partner for instructor agreements, negotiations, business governance, and operational planning. In partnership with Legal, People, Finance, and cross-functional stakeholders, this role provides guidance on instructor contracts, outside business activities, commercial partnerships, and complex talent matters.
The Director leads the Instructor Operations team, ensuring clear ownership, effective execution, and scalable processes across the global Instructor Strategy organization.

Требования

10+ years of progressive leadership experience in complex talent management, business affairs, live production, or operational environments
Demonstrated experience managing complex talent relationships or executive-level stakeholders (e.g., in entertainment, sports, agency, hospitality, or high-growth consumer brand environments)
Strong experience building scalable processes, operating models, and systems
Exceptional judgment and discretion when working with high-profile talent and sensitive business matters
Strong organizational, communication, strategic planning, and project management skills
Experience managing budgets, vendors, resources, and competing priorities
Strong analytical skills and experience using operational reporting to inform business decisions
Ability to build trusted relationships across all levels of an organization, including executive stakeholders
Proficiency with Google Workspace and project management tools
Ability to travel occasionally (estimated 10–15%) and work during key live events or productions (with advance notice and schedule flexibility)
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The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of ’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
Medical, dental and vision insurance 
Generous paid time off policy
Short-term and long-term disability
Access to mental health services
401k, tuition reimbursement and student loan paydown plans
Employee Stock Purchase Plan
Fertility and adoption support and up to 18 weeks of paid parental leave 
Child care and family care discounts
Free access to Digital App and apparel and product discounts
Commuter benefits and Citi Bike Discount
Pet insurance and so much more!

Другое

Serve as the Business Affairs lead for the Global Instructor organization and strategic partner to the SVP, Global Content & Instructor Strategy
Lead instructor contract negotiations for new instructors in partnership with Legal and the SVP, Global Content & Instructor Strategy
Oversee the lifecycle of instructor agreements, including renewals, amendments, documentation, and governance
Provide strategic guidance on contractual commitments, outside business activities, brand partnerships, and commercial opportunities
Partner with Legal, People, Finance, and other stakeholders on complex or sensitive instructor matters
Develop annual contract renewal recommendations and support long-term instructor planning
Shape and maintain the operating model for Global Instructor Operations in collaboration with cross-functional partners, establishing documented processes, standards, workflows, and escalation paths that support the Instructor team and overall Instructor Strategy group
Oversee Instructor communications
Ensure the Integrations Lead, Manager, and Coordinator team effectively execute day-to-day instructor operations, including communications, talent support, resources, and operational workflows
Identify operational gaps and opportunities to improve efficiency, communication, and the instructor experience with the team
Provide strategic oversight of major instructor initiatives and tentpole programs
Serve as the escalation point for complex or high-impact instructor operational matters
Lead and develop the Global Instructor Strategy Operations team as an operational center of excellence
Own the operational budget for the Instructor Operations group consistently reviewing and balancing for the Instructor group and the business
Oversee operational vendors, external partners, and resource requirements
(NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit
is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at , where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim stat
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