Senior Account Manager-Customer Success
3 дн. назад
SeniorRemote
Responsible for managing and growing relationships with key veterinary hospital consolidators to inform company strategy and product development.
Обязанности
- Serve as the main point of contact for all day-to-day client communication and oversight, while also acting in a customer success capacity
- Design and lead ’s corporate accounts strategy
- Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
- Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
- Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
- Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with
- Stay tuned in to the veterinary consolidation market and understand how can evolve to adapt to changes in market dynamics
- Nurture relationships with non-contracted corporate consolidators to be sure they understand ’s value and how we can fit into long term strategy
Условия
- 100% remote within the USA
- Medical, Dental, and Vision Insurance
- Automatic 401k contribution
- Employee referral program
- At home office set up
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
- The typical base pay range for this role across the U.S. is: $100,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $100,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
- In addition to base compensation, offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details.
- To apply, please submit your application through ’s Careers Page. The application deadline is October 1st, 2026.
- Please note we are unable to sponsor work visas at this time.
- Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:
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- Employment is contingent upon successful completion of a background check.
- is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Другое
- Join and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
- We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.
- is looking for a Senior Account Manager. As the veterinary market continues to consolidate, we’re looking for someone to develop, maintain, and grow our relationships with the key veterinary hospital consolidators. You’ll be leading all of our efforts in this aspect of the business.
- As a Senior Account Manager you will be responsible for working directly with our existing network of corporate hospital group partners to understand their developing needs and react to them in order to inform both our long-term company strategy and product development roadmap. In addition to working with our current accounts, you will be developing strategic relationships with many others to strengthen our competitive position among the largest veterinary consolidators.
- You will serve as the primary point of contact, and trusted partner, working with our corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them.
- Bachelors Degree
- 8+ years in account management
- Exceptional verbal, written, and presentation skills
- Excellent time and process management skills
- Strong analytical skills
- Proven success identifying and developing executive relationships
- A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment