Senior Engagement Manager

2 дн. назад

United KingdomEuropeSeniorOnsite

Experienced Engagement Manager role focused on transforming legal work through AI-native workspace solutions.

О компании

is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.

Обязанности

The way legal work gets done is changing, and Engagement is at the centre of that transformation. We're looking for an experienced Engagement Manager to own 's global relationship with one of the Big 4, one of our most significant partnerships, and to fundamentally change the way that firm works with .
This is a role for someone who has led change inside large, complex organisations and knows that real transformation is designed and managed. You will own the adoption and long-term success of this client globally: building the relationships, defining the outcomes and serving as the trusted adviser and orchestrator who turns into an embedded part of how their teams operate.
Global means global. You will set the strategy for how the firm adopts worldwide,and Engagement Managers in other regions will run their local programmes against the direction and decisions you set. Day to day, you will be the point of contact for the firm's UK and Ireland practice from our London office, and you will travel regularly to other member firms in the network to build those relationships and land the programme on the ground. Expect to be travelling around 25% of the time.
At the heart of the role is designing the client's adoption playbook and delivering a multi-year change-management programme that transforms how they work. You will build the roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption,define measurable outcomes and ROI and evolve the programme as new AI capabilities and use cases emerge.
You will be critical as we continue to build a best-in-class adoption programme at , helping the client realise measurable ROI, expand successful use cases and transform the way their teams work.
You'll own the global relationship end to end, leading the post-sale experience across every member firm we work with. Specifically, you will:
● Set the global adoption strategy for the account and lead its execution across regions. Engagement Managers in other markets will deliver their local programmes against the strategy and decisions you set, and you will be accountable for coherence and outcomes globally. ● Act as the primary point of contact for the firm's UK and Ireland practice, while travelling frequently to other member firms to build senior relationships and support local delivery in person. ● Design the client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how the firm adopts and transforms the way it works. ● Execute against that playbook, sequencing initiatives from initial rollout to enterprise-wide scaled adoption and adapting as the client's needs and
What You Bring
You care deeply about customer outcomes and you know that transformation has to be designed and led. You're proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed.

Другое

● 5 – 8 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical. ● Extensive experience working with or inside a Big 4 firm is highly desirable, we want someone who already understands how these firms are structured, how decisions get made and how change actually lands across member firms. ● A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside large, complex organisations. ● Experience building tailored transformation roadmaps and adoption plans and steering them to measurable outcomes. ● A track record of driving adoption, retention and satisfaction with enterprise clients and senior stakeholders. ● Experience leading through influence rather than di
At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.