USAOnboarding Specialist
2 дн. назад
75k–80k USD / yearUSAHybrid
Lead customers through critical milestones to transition them from contract signing to successful power users, driving adoption and business transformation.
О компании
- Who we are: Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals that depend on us. Why is this role important to Field Nation? We are looking for an Onboarding Specialist to lead our customers through their most critical milestones within their Field Nation journey, transitioning them from contract signed to successful power user. This role is responsible for driving the behavioral and tactical changes necessary for customers to thri
Требования
- 2+ years of experience in technical/operational training and change management–focused roles.
- Strong consultative communicator with the ability to clearly present to both operational and management audiences.
- Highly organized and detail-oriented, able to manage multiple projects simultaneously in fast-paced, dynamic environments.
- Analytical problem solver with strong troubleshooting skills, sound judgment, and comfort navigating conflict.
- Self-driven, results-oriented team player who takes ownership and maintains composure under pressure.
Другое
- Partner with clients to translate business strategy into prescriptive onboarding roadmaps with clear milestones, ownership, and measurable outcomes.
- Lead end-to-end onboarding engagements, guiding transformation across people, process, and systems to drive adoption.
- Proactively identify and remove adoption blockers, mitigate risk, and pivot plans to ensure successful outcomes.
- Serve as the primary point of contact and escalation for assigned accounts, exercising sound independent judgment.
- Design and deliver high-impact training grounded in marketplace best practices and ROI-driven behaviors.
- Educate customers on the 1099 marketplace model, talent and resource management strategies, and platform functionality.
- Coach customers on proven workflows and habits used by top performers to drive immediate wins and sustained value.
- Lead cross-functional collaboration across Customer Success, Sales, Product, Marketing, and Finance to execute professional services engagements.
- Own the client’s path to value with agile execution, providing timely reporting aligned to strategic goals and success metrics.
- Continuously refine enablement materials, analyze performance trends, and share insights to drive consistent, scalable outcomes.
- Unlimited paid time off
- Annual vacation bonus - yes, we’ll pay you a bonus to take paid time off!
- Individualized growth + development plans
- Strong values around work/life balance
- Community involvement opportunities
- Competitive benefits: medical, dental, vision, paid parental leave + 401K
- Exposure to cutting-edge technologies to solve meaningful problems