Programme Manager (Trade)

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• As Programme Manager , you'll be the person who turns strategic direction into structured, trackable, real-world delivery. You won't manage the teams — but you'll shape how they work, what they work on, and whether the initiatives your Head of Operations is driving actually stick. This is a senior individual contributor role for someone who is equally at home building a project plan, designing a process, and presenting to a VP.
• You'll sit across the whole of Trade Lifecycle, partnering closely with Finance, Product, Engineering, Sales, and CRM to make sure the right things get built, rolled out, and embedded — not just kicked off.
• Strategic programme management: own the delivery of Trade Lifecycle's most critical initiatives end to end — from scoping and planning through to execution and review
• Tooling and systems rollout: lead the planning and delivery of tooling changes across Retention, Credit Control, and Trade Support — working closely with stakeholders to define requirements, manage timelines, and make sure the teams are set up to use new systems effectively.
• Process design and standardisation: identify where processes are inconsistent, undocumented, or breaking down under scale — and fix them.
• Change management and embedding: new initiatives have a habit of not sticking. You'll own the change management layer — stakeholder communication, rollout sequencing, training and adoption tracking
• Cross-functional alignment: act as the senior point of coordination between Trade Lifecycle and Finance, Product, Engineering, Sales, and CRM.
• Insight and performance tracking: build and maintain the reporting infrastructure that shows whether strategic initiatives are working. Own the KPI framework for transformation delivery
• It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:
• Depth of experience in a programme, operations, or strategy delivery role — ideally in a high-growth tech or marketplace business.
• Proven track record of delivering complex, cross-functional initiatives from design through to measurable outcome — not just managing the plan, but owning the result.
• Strong project management instincts — you can hold multiple workstreams simultaneously, spot dependencies before they become blockers, and keep senior stakeholders clearly informed without overwhelming them.
• Experience leading tooling or systems rollouts in an operational environment — you understand the change management challenge, not just the technical one.
• Proficiency with project management tooling (e.g. Jira, Asana, Monday, or equivalent) and reporting tools (e.g. Tableau, Looker, or Sheets/Excel at an advanced level).
• Competitive salary + annual bonus
• Employee Share Programme
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!
• Screening call with one of our Talent Acquisition Partners
• 1st stage: interview with the hiring manager
• 2nd stage: interview with our Interim VP, Business Operations
• Final stage: panel interview including a short analysis case study
• If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.
• Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form
• About us We’re Company – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.
• We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.