Engagement Manager - Strategic Accounts

вчера

United KingdomEuropeOnsite

client managementstakeholder engagementproject coordination

Managing engagement and client success for strategic accounts, primarily major law firm clients, ensuring excellence and impact.

О компании

is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter A
We lean in: ownership over titles, outcomes over intentions.
We fight for excellence: high standards, direct, ego-free feedback.
We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.

Обязанности

This role will report into the Strategic Accounts Engagement Director to ensure that a number of our major law firm clients are receiving consistently high client service, and that they are constantly finding value in . The remit is depth over breadth: a handful of accounts understood thoroughly, where success is measured by whether the partnership is compounding rather than plateauing. This role will also be supported by a dedicated Strategic Accounts Engagement Associate. In practice, the work sits closer to embedded change management than to traditional account management. Our clients have already bought the platform. The job is making it land: getting lawyers to change how they work, proving the value back to the partners who signed off, and turning that into the case for the nex
● Assist the Engagement Director to pinpoint expansion opportunities. You will jointly spearhead the adoption initiatives necessary to realise them. ● Contribute to the adoption effort practice group by practice group. Discovery sessions, use case validation, drop-ins, enablement. The shape varies by firm and by wave. ● Monitor customer health metrics in collaboration with the Engagement Associate. Proactively develop and present the Engagement Director with strategies to address any decline in usage, or to sustain momentum from increased adoption. ● Closely collaborate with Customer Enablement, Product and Marketing. Translate client feedback into actionable insights and product direction to benefit all functions across the organisation. Being a team player is key. ● Represent Lego
What You Bring
We hire for credibility with lawyers and the commercial instinct to act on what they tell you. That does not come from a single background, and we are open on where yours comes from. What matters is that you have driven change in a professional services setting: persuading experienced, sceptical, time-poor people to work differently, and making it stick. That might have been inside a law firm, in innovation, change, transformation or business development. It might have been consulting into firms, or at a vendor working alongside them. Having practised law is welcome but is not required. Beyond that:
Three to five years in either:
Customer Success or Account Management in a high-growth B2B SaaS environment. Innovation, Change, Transformation or a related role in a law firm or comparable professional services organisation. A track record of driving retention and satisfaction in the enterprise space. Evidence you have changed behaviour, not just managed a relationship. Highly organised. These clients are large and complex, which means competing priorities and requests to keep track of. Excellent written, verbal and interpersonal communication. You can hold a room of partners, then sit down with a trainee and work through their prompt with them. High EQ and commercial instinct. You know when to listen, when to advise, and when to act. A love of fast-paced, early-stage environments where priorities can shift rapidly and
Comfortable with metrics. Driven by data, customer health and outcomes over process. Importantly, you are someone who enjoys being in the office five days a week, with onsite client time in the UK and abroad. Advantageous system skills: , Hex, Pitch, Notion, Salesforce.

Другое

At , we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.