Technical Support Engineer 2, Premier - Sao Paulo

4 дн. назад

BrazilLATAMMiddleHybrid

technical supporttroubleshootingcustomer relationship managementvideo callchatemail

Provide technical support and education to 's Premier Customers through various communication channels, ensuring customer success and satisfaction.

Требования

Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
A tinkerer with some programming experience and a basic knowledge of Linux
Self-motivated, detail-attentive, and have a desire for continuous learning 
A critical thinker who defaults to a client-centric approach
A decision maker but know when the decision should be escalated
Have been in a Premium/Enterprise technical support role previously
Knowledgeable of current infrastructure and monitoring solutions and technologies
Bilingual Portuguese and English speaker
 
values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Условия

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
 
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .
#LI-Hybrid

Другое

We are 's in-house product experts. The Technical Solutions team enables 's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issues related to . PSEs engage with ’s Premier Customers via asynchronous technical support channels and are also involved with relationship-building cadence calls, technical troubleshooting calls, conferences, and projects. You will work directly with ’s Premier Customer base and be immersed in an environment where you will expand your knowledge and skill set, be challenged, and witness your contributions to and our clients.
 
At , we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
 
Respond to technical client requests (email /  chat / video call) on our fast paced team while educating our clients on the use of the platform
Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
Participate in routine health check meetings with Premier Customers
Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that works with
Build out internal documentation and knowledge based articles
Drive product and engineering conversations based on customer needs and use cases
Work from a office 3 - 5 days per week 
 
is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
Equal Opportunity at :
is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 
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