Manager I, Technical Escalations Engineering - Paris

2 дн. назад

FranceEuropeLeadOnsite

technical supportincident responseteam managementescalation management

Manage and mentor a team of Solutions Engineers handling client technical escalations and supporting product integrations.

Обязанности

Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to .

Другое

We are 's in-house product experts. The technical solutions team enables 's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 
 
Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that works with
Ensure successful onboarding of new Solutions Engineers
Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
Review and help prioritize Solutions Engineering escalations
Dispatch customer requests throughout the day as part of a queue rotation schedule
Oversee demo training and assist in demo certification
Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
Build out documentation and knowledge base articles for a variety of technologies
 
  You Are:
Passionate about people management and/or mentorship with previous experience leading a team
Self-motivated, detail-attentive, and have a desire for continuous learning 
A critical thinker who defaults to a client-centric approach
A tinkerer with some programming experience and a basic knowledge of Linux
Able to work a rotating schedule that requires weekend availability
 
  Bonus Points:
CS or Engineering majors
Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
 
Why You Should Apply:  
Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities 
Product training to develop an in-depth understanding of our product and space
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
 
is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, continues to innovate and is well positioned for the long term.
is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
Equal Opportunity at :
is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 
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