USAManager I, Technical Account Management - Chicago/Denver
3 дн. назад
USALeadHybrid
Lead and develop a technical account management team to drive customer success and adoption of the platform.
Требования
- An experienced people manager with 3+ years of management experience , ideally within a technical or post-sales organization
- Comfortable leading teams of customer-facing technical professionals
- A strong coach and mentor who invests in career development and builds inclusive, high-performing teams
- Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges
- Confident leading customer-facing conversations and navigating escalations with empathy and clarity
- Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance
- A clear communicator who can influence without authority and align stakeholders around common goals
- Passionate about continuous improvement, operational excellence, and customer value
Условия
- Best-in-breed onboarding and leadership enablement
- Generous global benefits
- Intra-departmental mentor and buddy programs
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Ongoing professional development, leadership training, and career pathing
- An inclusive company culture with access to Community Guilds and Inclusion Talks
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .
- #LI-Hybrid
- offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
Другое
- We are ’s in-house technical leaders. The Technical Account Management team drives ’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization.
- Manager 1 leaders at are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence.
- At , we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback
- Own and track team KPIs , including scheduling, utilization, productivity, and delivery outcomes
- Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution
- Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions
- Drive account strategy discussions focused on product adoption, expansion, and services delivery
- Actively participate in recruiting , hiring, and onboarding efforts across your team and the broader organization
- Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives
- Lead multiple OKR initiatives annually , coordinating and delegating efforts across your team
- Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness
- is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
- Equal Opportunity at :
- is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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- Any information you submit to as part of your application will be processed in accordance with ’s Applicant and Candidate Privacy Notice . For information on our AI policy, please visit Interviewing at AI Guidelines .