Product Manager (Product Operations)/ プロダクトマネージャー（プロダクトオペレーションズ）
1 нед. назад
Hybrid
Product Manager focused on product operations at , a leading FinTech company with 75 million users, driving product innovation and growth.
Обязанности
- In this role, you will work closely with business stakeholders to identify operational challenges and respond to regulatory and policy changes. You will define the target state for business processes and products by balancing customer experience, operational efficiency, business value, and regulatory compliance, driving solutions from concept through implementation.
Требования
- You will translate use cases into Product Requirements Documents (PRDs) and define functional requirements, including user interfaces, data models, and business rules. Working closely with designers and engineers, you will drive the entire product development lifecycle—from design and implementation to testing and release.
Условия
- Annual salary paid in 12 installments (monthly)
- Based on skills, experience, and abilities
- Reviewed once a year
- Late overtime allowance ※Payroll payment can be changed to digital salary payment “ Paycheck” for an amount set by you
- Social Insurance (health insurance, employee pension, employment insurance and compensation insurance)
- 401K
- Translation/Interpretation support
- VISA sponsor + Relocation support
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Другое
- is a FinTech company that has grown to over 75M (as of August 2026) users since its launch in 2018. Our team is hugely diverse with members from over 50 different countries.
- We dare to believe that we do not need a clear vision to create a future beyond our imagination. will always stay true to our roots and realize a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. We are looking for people who can embrace this challenge, refresh the product at breakneck speed and promote with professionalism and passion. ※ Please note that you cannot apply or be selected in parallel with Corporation, Card Corporation and Securities Corporation.
- 2018年にサービスを開始してから約8年でユーザー数7500万人を突破したフィンテック企業であるPayPayは約50か国の国と地域から集まった多様なメンバーで構成されています。
- 我々は自分たちの想像を超える未来を創るためにあえて明確なビジョンは必要ないと考えています。常にDay1であるスタンスを忘れずに、誰もが想像できないようなビジョン（未来）を実現していくのがPayPayです。 この壮大なビジョンに前向きに取り組み、他社に真似できない圧倒的なスピードでプロダクトを磨き上げ、日本のキャッシュレス決済、またそれを使用した金融ライフプラットフォームとしての普及を一気に推進することにプロフェッショナルとして情熱を持って取り組み、自ら課題発見し、周囲と協力して新しい価値創出を共に推進する仲間を募集します。
- ※ PayPay株式会社へご応募いただく際にはPayPayカード株式会社、PayPay証券株式会社へ併願応募はご遠慮いただいております。ご了承ください。
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- 【PayPayが仕掛ける金融革命】米国ナスダック上場は通過点／デジタル金融プラットフォームに進化／決済・投資・貯蓄・保険などすべてPayPay／内製でシステム開発する理由／グローバル標準の金融サービス
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- Our team builds products that transform banking operations through technology, making them more seamless, efficient, and user-friendly. These include bank account opening, identity verification (eKYC), various operation related procedures, fraud prevention, regulatory compliance, and customer support.
- ※ After joining the company, you are expected to be seconded to Bank as a member of the above project.
- 配属先組織は、口座開設や本人確認、各種手続き、不正対応、法令対応、カスタマーサポートなどの銀行業務を、テクノロジーによってより便利で効率的なものに変えていくプロダクト開発を行っています。
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- We're expanding our team to strengthen our ability to work closely with business stakeholders, identify operational challenges, and drive end-to-end product solutions that create real business impact.
- 業務部門の課題を整理し、プロダクトとして解決まで推進できる体制を強化するため新たなメンバーを募集します。
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- You will proactively gather insights from business stakeholders and analyze data to identify business challenges. Taking business impact and regulatory requirements into account, you will determine which problems should be solved through products and prioritize them accordingly.
- You will design optimal end-to-end experiences for both users and the organization including account opening, identity verification (KYC), customer information updates, inquiries, and risk management.
- You will define KPIs such as operational efficiency, error rates, customer inquiries, and costs to measure the impact of product releases. Based on data and feedback from business teams, you will continuously improve both products and business processes.
- 本ポジションは、業務部門が抱える課題や法令・制度改正への対応事項を整理し、ユーザーの利便性、業務効率、事業効果、法令遵守を総合的に考え、業務プロセスやプロダクトのあるべき姿を定義する役割です。
- 業務部門へのヒアリングやデータ分析を通じ、課題を整理します。事業効果や法令上の要件を踏まえ、プロダクトで解決すべき課題と優先順位を決定します。
- 口座開設、本人確認、各種変更手続き、問い合わせ対応、リスク対応などについて、ユーザーと銀行双方にとって最適なフローを設計します。
- ユースケースをPRDに整理し、画面、データ、業務ルールなどの要件を定義します。デザイナーやエンジニアと実現方法を検討し、デザイン、開発、テスト、リリースまでを推進します。
- 業務工数、不備率、問い合わせ件数、コストなどのKPIを設定し、リリース後の効果を検証します。得られたデータや現場からのフィードバックをもとに、継続的な改善を行います。
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- Rather than simply digitizing existing workflows, you'll have the opportunity to rethink how banking operations should work. By redesigning business processes and replacing manual, paper-based operations with seamless digital experiences, you can drive meaningful transformation across the bank.
- You'll work across a broad range of banking domains, including account opening, identity verification (KYC), customer procedures, customer support, and the platforms that power banking services. Your work will not only improve the customer experience but also directly contribute to greater operational efficiency, lower costs, and reduced risk.
- 既存の業務をそのままシステム化するのではなく、業務プロセスの見直し、手作業や紙を前提とした運用をデジタルな体験へ変えていくことができます。
- 口座開設、本人確認、各種手続き、カスタマーサポート、銀行サービスを支える幅広い領域に関わります。ユーザーの利便性向上だけでなく、業務コストやリスクの削減にも直接貢献できます。
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- We are looking for candidates with experience in web services, mobile applications, or enterprise systems, along with the following:
- 6+ years of experience as a Product Manager or Systems Planning Manager.
- Proven experience analyzing business processes and translating them into clear business and system requirements.
- Strong technical ability to read and understand API specifications and technical documentation, and translate them into detailed product requirements.
- Native or Business level Japanese proficiency
- Willingness to communicate in English (using translation tools or generative AI is perfectly fine)
- Webサービス、モバイルアプリまたは業務システムにおける以下の経験をお持ちの方
- プロダクトマネージャーまたはシステム企画としての経験（6年以上）
- 業務プロセスを整理し、ビジネス要件やシステム要件として定義した経験
- API仕様書や外部仕様書を読解し、要件を正しく詳細に定義できるテクニカルスキル
- ビジネスレベルの日本語力
- 英語への抵抗がないこと、翻訳ツールや生成AI等を活用しながら英語でのコミュニケーションを取る意欲があること
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- Knowledge of banking operations, including account opening, identity verification (eKYC), AML/CFT, lending, inheritance procedures, customer information updates, and customer support.
- Experience developing mobile applications.
- Experience driving product growth through growth hacking or growth-focused product initiatives.
- Experience designing intuitive and user-centered UI/UX.
- Experience leading data-driven product development.
- Business-level English proficiency.
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- 金融業界における業務知識
- 口座開設、本人確認、AML／CFT、融資、相続、諸届、カスタマーサポートなどの業務知識
- スマートフォンアプリの開発/運用経験
- グロースハッカーの経験
- UI/UXの設計経験
- データドリブンなプロジェクト推進経験
- ビジネスレベルの英語力
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- Passion for solving meaningful problems – You are motivated to deeply understand user and business challenges and take ownership of delivering effective product solutions.