AustraliaSolutions Consultant
2 мес. назад
AustraliaWorldwideHybrid
Act as a voice of authority for products and support the sales process by pitching solutions to clients.
О компании
- is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.
Будет плюсом
- Domain Knowledge: Strong understanding of the Martech space, digital experience analytics, customer journey mapping, and UX and customer journey optimisation. Prior experience with storytelling and value-delivery is preferred.
- Product Expertise: Experience with web analytics, product analytics platforms, experience analytics, voice of customer platforms, or customer experience platforms.
- Being customer-centric while possessing a desire to learn and grow, every single day!
Другое
- Lead Pre-Sales Engagements: Collaborate with sales teams to understand customer requirements and demonstrate 's value proposition through tailored presentations, product demos, and proof of concepts.
- Technical Expertise: Provide deep technical knowledge and insights about 's platform, including integrations, data flows, and analytics capabilities. Position our platform solution to fit the criteria of the customer with a value-driven approach.
- Solution Design: Architect and design customized solutions to meet customer needs, leveraging 's suite of products.
- Customer Advocacy: Act as a trusted advisor to prospects and clients, understanding their business challenges and positioning 's solutions effectively.
- Collaboration: Work closely with Product, Engineering, and Customer Success teams to ensure smooth handover and implementation of solutions.
- Market Insights: Gather and share market and competitive insights to influence product roadmap and strategic sales approaches.
- Training and Enablement: Conduct training sessions and workshops for internal teams and partners to enhance their understanding and selling capabilities of 's solutions.
- Event Participation: Represent at industry events, webinars, and conferences, showcasing thought leadership and technical acumen.
- Experience: Minimum 3 years of experience in presales, solutions consulting, solution engineering or related customer/business facing technical role within the SaaS industry.
- Technical Skills: Proficiency in web and app technologies, including HTML, CSS, JavaScript, and APIs. Proficient in understanding at least the concepts of Apps framework. Familiarity with data analytics and visualisation tools.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
- Problem-Solving: Proven ability to analyse complex customer requirements and design effective solutions.
- Customer Focus: Demonstrated success in building and maintaining strong customer relationships, with a focus on customer satisfaction and success.
- Team Player: Collaborative mindset with the ability to work effectively in cross-functional teams.