Federal Support Engineer 3

2 дн. назад

USASeniorHybrid

cloudmonitoringsecurity

Support federal customers in highly regulated environments by resolving technical issues related to hybrid and multi-cloud architectures.

Требования

A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers. 
Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
A strong mentor to your technical peers 
A critical thinker with the capacity to understand a complex technical problem
Self-motivated, detail-attentive, and able to continuously learn
Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
Able to work an on-call rotating schedule that requires weekend availability
 
values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
 
To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.

Условия

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .
#LI-Hybrid
offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Другое

We are 's in-house product experts. The Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions. 
As a Federal Support Engineer 3, this role places you at the forefront of supporting these customers' mission-critical workloads. These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices. Your primary responsibility is to ensure the complete success of these customers across their entire lifecycle with .  Whether you’re looking to learn from the best or be the best, the Federal Support team is dedicated to furthering personal development and team success.
 
At , we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
 
Engage with public sector customers via multiple channels (ticketing system, live chat, calls, and screensharing tools) to identify and resolve technical support requests.
Troubleshoot, investigate, and resolve complex technical issues in highly constrained environments across 's 1000+ integrations, often with limited logs or sanitized data.
Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management
Become a subject matter expert in many product areas
Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements 
Provide mentorship to junior members of the team and serve as their escalation partner
Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption 
Work from a office 3 - 5 days per week 
 
is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
Equal Opportunity at :
is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 
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