Director, Technical Account Management

3 дн. назад

IrelandUnited KingdomEuropeDirectorHybrid

technical account managementteam leadershipstrategycustomer relationship management

Senior leadership role leading and scaling the Technical Account Management team across EMEA, focusing on strategy, growth, and customer engagement.

Обязанности

Scale the EMEA TAM organization from 25–30 to 50–70+, hiring first-line leaders, designing team structures, and building systems that sustain quality through rapid growth.
Lead a team of managers and senior TAM ICs across EMEA, ensuring customer success, retention, and expansion at high standards of technical delivery.
Own the commercial strategy for the TPS program, partnering with Sales to position, price, and sell TAM services as a core part of the value proposition.
Define and execute regional OKRs aligned with global TPS goals, driving accountability through your leadership team each quarter.
Lead executive-level recruiting and build a leadership pipeline from within, developing managers who can in turn scale their own teams.
Serve as executive sponsor for strategic EMEA accounts, engaging at the C-suite level to reinforce value, resolve escalations, and identify expansion opportunities.
Partner with global TPS, Product, Sales Engineering, CS, and Enablement to standardize and evolve the TAM offering, customizing for regional needs where warranted.
Establish operational rigor: clear metrics, health scorecards, capacity planning, and forecasting to give full visibility into team performance and customer outcomes.
Drive talent development programs such as performance reviews & career growth plans, focusing on building future leaders within the organization and motivating, growing, & retaining top talent.

Требования

8+ years leading Professional Services, TAM, or Sales Engineering teams, with demonstrated success scaling an organization from fewer than 25 to 50+ headcount.
Experience managing managers: you hire and develop first-line leaders and have a track record of building leadership depth within your orgs.
Commercially minded, with direct experience selling or co-selling services and a history of growing services revenue; you position TAM as a value driver, not a cost center.
Technically fluent across infrastructure, cloud platforms (AWS, Azure, GCP), observability, and monitoring, credible with practitioners and C-level executives alike.
A strategic operator who pairs vision with execution: you set direction, build the systems to support it, and develop your team's ability to operate independently.
3–5+ years earlier in your career as a TAM, Solutions Architect, or equivalent client-facing technical IC, giving you firsthand credibility with your team.
Willing and able to travel up to 50% of the time across the EMEA region.

Будет плюсом

Experience redesigning organizational structures mid-growth: building new team shapes or specializations as a business scales.
Track record evangelizing cloud adoption, observability, or security to C-level and board-level stakeholders across EMEA.
Hands-on experience with or other leading cloud monitoring and observability platforms.
Multilingual or deep experience navigating multi-cultural teams across EMEA markets.
values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Условия

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .

Другое

is seeking a Director, Technical Account Management (TAM) for the EMEA region to join our high-growth organization and world-class Technical Post Sales (TPS) Team. You will own the strategy, growth, and execution of a team of 25–30 today, with a clear mandate to scale to 50–70+ over the next two to three years. You will be building organizational infrastructure, developing first-line leaders, and establishing scalable processes before they're needed.
TAMs are technical experts who provide paid "white glove" technical services to our largest customers, supporting adoption and providing guidance across the comprehensive product suite. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value.
This is a senior leadership role where you will set the technical post-sales vision for all of EMEA, own executive relationships with key accounts, evangelize the TPS offering at scale, and grow services revenue across the region.
At , we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
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