Customer Success Manager - Boston

2 дн. назад

USAHybrid

crm

Manage customer relationships to drive product adoption, upsell, and ensure positive customer experience.

Требования

A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5-7 years of experience in a customer account facing role
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Условия

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message 
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking 
Continuous professional development, product training, and career pathing 
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with .
offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

Другое

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the product. 
At , we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust  
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal teams (Support, Product, Finance, and Legal)
is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Learning Center.
Equal Opportunity at :
is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 
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