People Systems Lead - US (12-month FTC)

2 мес. назад

USALeadRemote

hrisautomationworkflow managementdata analysis

Lead and optimize people systems and operations with a focus on end-to-end process improvement and automation in a fully remote US-based role.

О компании

is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.
is fully remote by design. For this role, we can hire candidates based in the ET Timezone in the US.
At , our People Systems, Analytics & Operations team builds and operates the systems, data, and processes that power the employee experience at scale.
We’re a globally distributed team responsible for ensuring that our People infrastructure—from HR systems to lifecycle operations—runs reliably, efficiently, and with a strong focus on employee experience.

Обязанности

We’re looking for a  People Systems Lead who brings a strong systems-thinking mindset to People Operations.
This role goes beyond executing processes—you will analyze, optimize, and evolve how our People operations work end-to-end . You’ll connect workflows, systems, and employee experience, identifying opportunities to simplify processes and leverage automation to scale effectively.
You’ll play a key role in ensuring our People infrastructure is not only reliable, but continuously improving as we grow. This is a hands-on role with high visibility, where you’ll contribute to both operational excellence and process design across the employee lifecycle. Please note that this position is for an initial 12-month fixed term contract.

Другое

Map and evaluate end-to-end People processes, identifying inefficiencies, risks, and opportunities for simplification
Redesign workflows to improve scalability, reduce manual effort, and enhance employee experience
Partner with People Systems to translate process improvements into system enhancements and automation
Take a structured, systems-level approach to problem solving, understanding upstream and downstream impacts
Ensure HRIS (HiBob) reflects well-designed processes—not just accurate data—by continuously improving workflows, fields, and automation
Support system updates, configurations, and workflow enhancements
Identify gaps across processes and systems, and drive improvements that combine process redesign and technology enablement
Own data accuracy across People systems, ensuring compliance and audit readiness
Support reporting and data validation in partnership with People Analytics and Finance
Contribute to building trust in workforce data through consistent, reliable operations
Act as a primary point of contact for employee inquiries, delivering clear, timely, and high-quality support
Identify friction points in the employee journey and drive improvements
Build simple, scalable processes that improve the overall employee experience
Proactively identify opportunities to streamline processes, reduce manual work, and increase efficiency
Support cross-functional initiatives that improve People Operations at scale
Help evolve operational practices as the company grows
Manage end-to-end employee lifecycle processes (onboarding, changes, offboarding) with a focus on accuracy, consistency, and experience
Ensure employee records, contracts, and documentation are maintained with high data integrity and confidentiality
Partner with IT, Payroll, and Total Rewards to ensure smooth execution of lifecycle events
Experience in People Operations, HR Shared Services, or HR Operations in a fast-paced, high-growth environment
Strong systems thinking mindset —you naturally look at processes end-to-end, understand dependencies, and design improvements that scale
Experience improving or redesigning People/HR processes, ideally with a focus on automation and tooling
Strong working knowledge of HR systems (HiBob or similar HRIS) and data management
Proven experience supporting multi-country populations (US + Europe)
High attention to detail with a strong sense of ownership over data accuracy and process quality
Ability to translate operational challenges into structured process and system improvements
Strong communication skills and a service-oriented approach to employee support
Ability to manage competing priorities in a dynamic environment
Solid understanding of HR compliance and best practices
* drives hundreds of millions of interactions each year, enabling conversational, human-centered experiences across the globe. We move as one team , empowering our collective efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer base by anticipating their needs and addressing their challenges with priority. Committed to excellence, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.
We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any kind—whether based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.