Technical Customer Support Engineer, AI Infrastructure & Observability - EMEA
3 дн. назад
Remote
observabilityai infrastructuresupport engineering
Provide technical support to customers in AI infrastructure and observability across EMEA and globally.
Обязанности
- Supporting and guiding our & Langfuse users, customers, and prospects via cases, chat, Slack, community, and phone calls, delivering high-touch guidance within required Service Level Agreements (SLAs) as part of a global on-call coverage rotation.
- Develop solutions based on Cloud and open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training.
- Work closely with our global Support Services, Engineering, Go-to-Market, and Product Management teams to help define the functionality required by users and customers.
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers.
- Escalate bugs to product engineering and close the loop with the customer once shipped.
- Go through deep technical integration/implementation questions together with our customers and directly within their codebases.
- Build strong, trusted relationships with colleagues, customers, and partners across the developer ecosystem
Требования
- For & Core Infrastructure:
- Databases & OLAP Systems: Hands-on experience with databases, OLAP, or distributed systems (, SQL engines, or cloud-native SaaS infrastructure).
- Systems Fundamentals: Strong software engineering fundamentals (CS, Data Science degree, or comparable hands-on project experience) with comfort reading code, working with data pipelines (e.g., Kafka, Spark), or debugging cloud infrastructure (AWS/GCP/Azure).
- Distributed & Operational Rigor: Comfort working in a global, remote-first team aligned to SLA coverage, on-call needs, and async communication.
- For Langfuse & AI Observability:
- LLM Tooling & Application Dev: Genuine curiosity for LLM application development with hands-on experience building, debugging, or evaluating LLM-powered products using frameworks like Python, TypeScript, LangChain, LlamaIndex, or Vercel AI SDK.
- Tracing, Evals & Developer Tooling: Familiarity with LLM observability/eval tooling, prompt workflows, model provider APIs (OpenAI, Anthropic), or OpenTelemetry-style tracing to unblock AI-product teams.
- Technical Support & Communication: Strong written communication across registers. You have concise Slack troubleshooting, clear long-form docs/guides, and a customer-first mindset to unblock engineers.
Будет плюсом
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with
- Experience with Langfuse specifically, or with LLM observability/eval tooling more broadly.
- Experience with AWS, GCP, or Azure.
- Experience with data pipeline technologies such as Kafka, Kinesis, Spark, or RabbitMQ.
Условия
- For roles based in the United States , t he typical starting salary range for this position is listed above. In certain locations, such as the San Francisco Bay Area and the New York City Metro Area, a premium market range may apply, as listed.
- These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments.
- An individual’s placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization.
- If you have any questions or comments about compensation as a candidate, please get in touch with us at paytransparency@.com .
- Flexible work environment - is a globally distributed company and remote-friendly. We currently operate in over 20 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you’re a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Другое
- Recognized on the 2025 Forbes Cloud 100 list, is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, leads the market in real-time analytics, data warehousing, observability, and AI workloads.
- The company’s sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.
- We’re on a mission to transform how companies use data. Come be a part of our journey!
- welcomed Langfuse, the leading open-source platform for tracing, evaluation, and observability, to strengthen its position in the AI infrastructure and LLM observability ecosystem. With and Langufuse scaling to power enterprise AI workloads, we're growing our support team to provide a world-class experience for our expanding customer base, with unified expertise across database infrastructure and AI observability.
- We are seeking a Technical Customer Support Engineer to join our global Support Engineering team in a hybrid role spanning both and Langfuse ecosystems. In this position, you will support customers across EMEA and globally in the Americas and APJ when support is needed or coverage overlaps. You’ll be handling technical issues and solutions, ranging from core database requests to helping thousands of AI product teams succeed with tracing & evals in Langfuse. You will own a wide array of responsibilities, including front-line troubleshooting, community support, pre- and post-sales technical activities, and partnering on deeply technical POCs, and suggesting improvements to how we do things in Support at .
- As part of a rapidly scaling start up, you will be instrumental in shaping our culture.
- Are you interested in finding out more about our culture? Learn more about our values here . Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at .
- provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- Please see here for our Privacy Statement.