Senior Technical Business Analyst - Operations & Automation

5 дн. назад

LuxembourgEuropeSeniorHybrid

zoho crmn8nwebhooksautomation

Lead operations automation and CRM workflow architecture to optimize commercial processes at a beauty-tech company.

You'll join a small, high-impact Operations team, reporting directly to our COO Nicolas. Your job is to make our commercial machine run smoother and faster: owning CRM workflows, building automations, and connecting a growing stack of tools across multiple departments (Sales, Customer Support, Finance, Marketing, …).
You won't be writing product code. You'll be architecting the operational backbone of a scaling company and you'll own what you build, from design to documentation to ongoing maintenance.
CRM (Zoho CRM): Design, build and maintain workflows end to end (forms, assignment logic, widgets, lead scoring,…) designed to increase our 100+ sales force impact in terms of deals closed.
Automation & integration (n8n): Build and maintain webhook-driven workflows connecting our entire tech stack (Zoho CRM, Intercom, Zoho Billing, Zoho Sign, Brevo, Airtable, BambooHR, …). Handle data sync, event triggers, and error handling at scale.
Data operations: Run mass data clean-ups, enrich records via APIs, normalize fields, and safeguard data integrity across systems.
Solution design & stakeholder support: Translate business needs from the COO and department leads into reliable, automated operational flows. Be one of our go-to team members for cross-departmental technical needs - and see your solutions through to adoption.

A high-impact role with real ownership: the systems you build run the company's commercial engine across seven markets
Direct exposure to the COO and leadership: your work shapes how the whole company operates
A competitive remuneration package.
A dynamic, international, and supportive work environment with a strong team culture.
Flat hierarchies that promote open communication and encourage putting your ideas forward
The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
Regular company events to foster team bonding and create opportunities for networking and collaboration
At , we believe that innovation thrives in an environment where everyone feels included and empowered.
We’re building a diverse team that reflects the industry we serve: creative, passionate, and full of different perspectives.
No matter who you are or where you come from, you’ll find a place here to grow, contribute, and be your authentic self.

is one of Europe’s fastest-growing beauty-tech companies , helping thousands of salons simplify their daily operations and offer an outstanding experience to their clients.
Our all-in-one software simplifies appointment scheduling, payments, and client management, allowing salons to focus on what truly matters: delivering an exceptional customer experience.
We’re proud to shape the future of the beauty industry with innovation, collaboration, and a people-first mindset.
3-6 years in a Revenue Operations, Sales Operations, Business Operations, or Technical Business Analyst role, ideally at a SaaS or tech company.
Deep hands-on experience with a major CRM (Zoho CRM ideally; Salesforce or HubSpot works if you're a fast learner).
A proven track record building complex automations (n8n, Make, Zapier, or similar)
Comfort working with APIs, webhooks, and JSON, plus working knowledge of JavaScript. You don't need to be a developer, but you think like one.
Experience manipulating data at scale: mass updates, scripting, enrichment pipelines.
A strong ownership mentality: you see a broken process and fix it before anyone asks.
Clear communication with both technical and non-technical teams, and the ability to juggle multiple priorities.
Fluency in English.