USADirector of Solutions Engineering
6 дн. назад
160k–220k USD / yearUSADirectorOnsite
integrationdata analysisroi analysispresales
Lead and own the end-to-end technical sales and implementation process to solve customer fraud, bot, and fake account issues.
Обязанности
- You lead Solutions Engineering at : part technical implementer, part consultative seller. You sit with customers, figure out the right setup, and use ’s signals to solve their fraud, bot, and fake-account problems. You own pilots from first conversation through signature: integration, data reviews, proving value, the ROI case, and the close. This role is mostly presales, with some post-sale technical implementation. You are not the account manager after go-live, and you are not first-line support. You sit on the Customer Solutions team, report to the CEO, and partner closely with the Director of Customer Success. Making the customer successful enough to sign is your job.
Условия
- Salary: $150,000 – $200,000
- Bonus: $25,000 – $50,000 tied to pilot conversion and closed-won targets
- Equity: 0.05% – 0.15% with 4-year vesting
- Benefits: 401k match (4%)
- Free Lunch - personalized your way
- $10K Relocation Bonus
- 100% Insurance Coverage
- 4% 401K Match
- Unlimited Vacation
- Up to 20 days Remote Annually
- Beautiful Office
Другое
- catches fake accounts, AI bots, and fraud. We distinguish real humans from bots and bad actors for companies like P&G, Qualtrics, Clay, and VSCO.
- 9x YoY Growth: 9x ARR growth to $5.5M, scaled to 150+ customers.
- Product Dominance: 92% competitive win rate.
- Strong Backing: Raised $8.8M Series A.
- Own pilots end to end Run the technical sale. Get them integrated, review the data, prove the value, build the ROI analysis, and help get the deal signed.
- Design the right technical setup Figure out how each customer should implement : architecture, integration path, and how our signals map to their fraud, bot, and bad-account problems.
- Solve the puzzle Build a deep understanding of core customer use cases and how ’s platform actually solves them. Every customer is a slightly different puzzle.
- Build partnership integrations Stand up integrations with partners so customers can get value faster.
- Stay close to customers Work side by side with them through the pilot and, when needed, on post-sale technical implementation. Partner with the Director of Customer Success on the handoff once the deal is signed.
- Make onboarding better Build tools, automations, and workflows that make it faster and cleaner for the next customer to get live.
- 6+ years across solutions architecture, solutions/sales engineering, or technical implementation in a customer-facing, sales-oriented role.
- Code literacy: read and write Python or JavaScript, and debug customer integrations.
- A consultative, customer-centric style. You can sit with a prospect, understand their fraud problem, and design a path to value.
- Ownership mindset. You identify problems and then solve them.
- Strong communication: explain complex technical concepts clearly, including to non-technical buyers.
- Data fluency: SQL or Excel, plus comfort building ROI and impact analyses.
- This role is in person in Austin, TX.
- CEO: You report to the CEO on the Customer Solutions team.
- Director of Customer Success: Your closest partner. You own the technical sale and the pilot; they own the account after close.
- Sales: You provide the technical proof and the ROI that help close deals.
- Engineering: You feed back what customers actually need.
- Offshore team: An offshore team augments Customer Solutions. You will work with them closely.
- In office 5 days a week in Austin, Texas!
- Start from Scratch We solve problems from the ground up. Fraud adapts daily, so we approach problems with a beginner’s mind: challenging assumptions, asking the questions no one else is asking, and rethinking the current way. We focus on finding the best answer and learning something new, even if it means changing our minds.
- Own with Optimism We own high-impact problems end to end. We are self-starters and self-finishers: we move independently when we can and orchestrate when we should. We believe there is a solution that will work, even when conventional wisdom says otherwise. That belief gives us the energy to push through challenges and accomplish the impossible, while having fun doing it.
- Unique, Real, Human We help companies know that their users are unique, real, and human, and we emulate that in how we build . We are building a company that should feel as distinct as the problem we are solving. We win by being unusually creative, unusually fun and joyful to work with, and unmistakably ourselves.
- Long-Term Trust We are in the business of building trust. Customers rely on millions of times per day: with their users, their data, and decisions that affect their entire business. Trust compounds slowly and can be lost quickly, so we build it through clarity, accountability, and follow-through.