Client Success Manager (New York)

2 дн. назад

USA

campaign managementprogrammatic advertisingsspdmprfp processupsellreporting

Manages client relationships and programmatic campaign execution to drive satisfaction, retention, and revenue growth.

Требования

2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher
Proven track record managing programmatic campaigns across CTV, online video, and/or display
Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting
Strong analytical mindset with the ability to translate data into actionable narratives
Excellent communication skills, able to explain technical concepts clearly to both clients and internal teams
Highly organized with proven ability to manage competing priorities in a fast-paced environment
Proficiency in Excel (pivot tables, large datasets) and PowerPoint
Familiarity with Salesforce, ad servers, brand safety, and verification platforms
In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role is $80,00 - $95,000 the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits, including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will
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Другое

The Client Success Manager at owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser relationships, you'll drive satisfaction, retention, and growth through expert campaign management, strategic consulting, and deep technical fluency across 's full product suite, including our SSP, DMP, and deal infrastructure.
This role goes beyond day-to-day execution. You'll think strategically across your book of business, consult on new solutions, participate in the RFP process, and generate upsell revenue through best-in-class reporting and measurable results. You’ll be partnering closely with Strategic Sales, Ad Operations, and Supply teams to ensure every campaign and deal is set up for success from kick-off through optimization.
As a Client Success Manager, you will drive:
Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust-based relationships that drive retention and growth
Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for
Onboard new clients through platform demos, training sessions, and ongoing education on 's offerings and deal capabilities
Support quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insights
Own end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIs
Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshooting
Execute multi-channel programmatic campaigns across CTV, online video, and display with a focus on precision and performance
Support audience activation and targeting strategies through 's Data Management Platform (DMP)
Maintain accurate campaign records and account documentation in Salesforce and internal systems
Act as a trusted advisor on 's DSP/SSP offerings — translating complexity into clear, actionable guidance for clients
Leverage performance data, market trends, and 's full product suite to develop proactive campaign recommendations and identify upsell opportunities
Collaborate cross-functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needs