Global Resource Management Leader, Professional Services

4 дн. назад

USAHeadRemote

capacity planningresource forecastingprocess automation

Lead and build global resource management and capacity planning function for 's Professional Services.

Обязанности

At , we are seeking a strategic and experienced Global Resource Leader to build and lead our resource management and capacity planning function. In this critical leadership role, you will establish the operational foundation and systems for 's Global Professional Services Organizations Resource Management function. You will be responsible for driving alignment across NAM, EMEA, and APAC in core operational workflows to ensure consistency, reduce regional friction, and improve data integrity.
The ideal candidate brings deep expertise in capacity planning, resource forecasting, a strong track record of cross-functional enablement, and the ability to partner effectively with P and Executive leadership to drive globally consistent decision-making.
Leadership & Development: Build, manage, and operate a high-performing resource management and capacity planning system tailored for 's Global Professional Services Organization.
Global Process Standardization & Governance: Drive operational alignment across NAM, EMEA, and APAC. Move from "documenting standards" to actively enabling regional Consulting and Delivery leaders to own the execution and adherence to a defined global resource management process to meet the growth of our business.
Operational Efficiency & Automation: As a critical member of the PS Leadership team, champion process design and participate in the identification and implementation of a PSA as our System of record to eliminate manual effort and accelerate core business cycles, including capacity planning, resource forecasting, and consistent reporting.
Data Integrity & Business Intelligence: Ensure that operational systems feed clean, harmonized data to leadership for accurate, globally consistent decision-making.
Cross-Functional Collaboration: Partner closely with PS Delivery leaders, Finance, and HR leadership and our PS Leadership team to deepen cross-functional process ownership into genuine enablement of global stakeholders, ensuring resource capacity  meets projected demand.
Sub-Contractor Ecosystem Management: Manage and lead a robust sub-contractor ecosystem, seamlessly integrating external partners as a direct extension of 's internal Consulting team to dynamically scale global capacity.
Executive Reporting: Provide high-level visibility and strategic recommendations to senior executives regarding global utilization, capacity forecasts, and talent distribution.

Требования

Experience: 7-10 years of direct experience in resource management, capacity planning, or professional services operations leveraging PSA’s and AI.
Sub-Contractor Leadership: Direct experience managing and leading a sub-contractor ecosystem as an extension of a direct Consulting/Delivery team.
Industry Expertise: Demonstrated success in building and managing a resource management/capacity planning system and team specifically for a Global Professional Services business.
Executive Presence: Significant executive-level exposure, with a proven ability to present complex data, influence senior stakeholders, and drive strategic initiatives.
Organizational Navigability: Extensive cross-functional organizational experience, with a track record of successfully partnering across diverse global teams and operational boundaries.
Systems & Operations: Strong understanding of operational systems, business intelligence, AI, and process automation within a global services resource management/capacity planning context.
Education: Bachelor’s Degree in Computer Science, Business, Engineering, or a related technical field preferred; equivalent practical experience welcomed.

Другое

(RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. 
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At , we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond , contributing to safer and stronger communities.
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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