CanadaUpmarket Customer Success Manager, Discover
5 дн. назад
CanadaWorldwideMiddle
seo
Customer Success Manager for Discover, focusing on strategic customer relationship management and driving customer success through AI-driven discovery experiences for eCommerce brands.
Обязанности
- Own post-onboarding customer relationships through renewal, driving retention and expansion in close partnership with Account Managers and Customer Success teams across product lines.
- Help design and scale the Discover Customer Success motion, including optimization frameworks, success plans, QBR templates, expansion signals, and early customer playbooks
- Lead SEO + AEO audits using Discover, translating AI discovery insights into concrete recommendations and measurable outcomes for customers
- Partner deeply with Product to shape roadmap direction through structured customer feedback, use cases, and validation sessions
- Lead strategic QBRs and executive-level conversations that align customer goals with ’s roadmap
- Build strong, multi-threaded relationships across customer organizations—from day-to-day operators to C-suite stakeholders
- Proactively track adoption and performance, identifying risk early and leading resolution strategies when challenges arise
Требования
- 3–5+ years of experience in Customer Success, Account Management, SEO, Growth, or Digital Strategy
- Hands-on SEO background is a plus (agency or in-house strongly preferred)
- Comfortable explaining AI search, LLM-driven answers, and modern discovery concepts to non-technical stakeholders
- Builder mentality—thrives in early-stage environments and excited to create structure where none exists
- Strategic advisor with experience managing complex customer relationships and engaging executive audiences
- Analytical and data-driven, using insights to measure performance and demonstrate business impact.
- Exceptional communicator and storyteller with strong presentation skills
- If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you.
Другое
- is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth.
- We’re looking for our first Customer Success Manager dedicated to Discover—a strategic, hands-on operator who’s excited to help define what great looks like. This is a unique opportunity to join a new product at an early stage and build the Customer Success motion from the ground up. You’ll partner closely with Product and Sales while acting as a trusted advisor to eCommerce brands, helping them understand and improve how they appear across modern, AI-driven discovery experiences. The ideal candidate is someone with 3–5+ years of experience across Customer Success, SEO, or Growth, with hands-on SEO expertise and a track record of driving customer outcomes. You thrive in ambiguity and can translate technical concepts into clear, actionable business value
- You’ll own customer relationships end-to-end—from post-onboarding through renewal—while shaping playbooks, success frameworks, and feedback loops that will scale alongside Discover.
- Discover helps e-commerce brands understand and improve how they appear across AI-driven discovery experiences, including search, AI answers, and shopping assistants. As discovery expands beyond traditional search, Discover gives SEO/AEO and e-commerce teams clear visibility into performance, gaps, and opportunities.
- Company sponsored RRSP matching.
- 100% coverage of additional benefits programme.
- Equity in options.
- Individualized career development, rewards and recognition.
- Wellness and philanthropic programming and events.
- We are working in a hybrid model, typically in the office 3-4 days per week.
- ’s employee-centric culture has consistently earned us coveted spots on Built In’s Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
- is for everyone, and we’re committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong.
- Base salary $105,000-130,000
- In addition to base salary, this role includes a variable compensation component.
- Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks.
- Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. “AI” is broadly defined to mean “a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments.
- #LI-Hybrid