Training Content & Enablement Manager

2 дн. назад

United KingdomEurope

Responsible for developing and maintaining customer training content to support effective and scalable learning experiences.

О компании

Renaissance® is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.  
Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.  
Worldwide, we support over 18 million students, operating in over 100 countries.
The Training Content & Enablement Manager plays a key role in helping the Customer Training team deliver engaging, effective, and scalable learning experiences. This role is responsible for the development, maintenance, and continuous improvement of customer training content and learning assets that support a consistent customer experience.
By creating accessible, reusable, and audience-focused learning resources, the role helps improve training quality, accelerate content delivery, and increase efficiency across teams.
Working closely with colleagues across Product, Product Marketing, Customer Success, and Training, the Training Content & Enablement Manager ensures customer-facing content remains accurate, relevant, and aligned with organisational priorities. Through thoughtful content design and scalable self-service learning solutions, the role supports customer adoption and success while enabling training teams to focus on high-value customer interactions.

Условия

25 Days a year plus Bank Holidays (3 to be used for our Christmas shutdown)
A day off for your birthday to celebrate in style!
Workplace Nursery scheme
5 volunteering days a year to use for the causes of your choice
Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
BUPA Healthcare, Life assurance, Permanent health insurance
Pension scheme with enhanced employer contribution – up to 8%
Season ticket loan and EAP
 
#LI-Remote  
 
We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.  
We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.  
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.  
All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.  
This role is subject to DBS and background checks.

Другое

Manage the end-to-end lifecycle of customer training content, including creation, publication, review, maintenance, and retirement.
Ensure training materials remain aligned with product developments, customer needs, organisational messaging, and strategic priorities
Create and maintain high-quality, customer-ready learning resources that can be effectively used by Training and Customer Success teams.
Use AI-enabled and digital tools where appropriate to support the production, maintenance, and personalisation of learning content.
Ensure learning materials are accessible, scalable, and adaptable to a range of learner needs and use cases.
Translate product updates, feature enhancements, customer insights, and go-to-market priorities into engaging customer learning experiences.
Maintain a prioritised content roadmap aligned with release schedules, customer adoption goals, and learner demand.
Support proactive planning and stakeholder engagement to anticipate learning needs and reduce last-minute content requests.
Create learning experiences that support customer adoption and confidence while complementing trainer-led learning opportunities.
Enable training teams to focus on high-value customer interactions, complex implementations, and strategic adoption initiatives through scalable learning solutions.
Experience creating, developing, and maintaining customer-facing learning content or educational resources.
Experience working with Learning Management Systems (LMS) or digital learning platforms.
Confidence using AI-enabled tools, digital technologies, or automation solutions to improve content creation and learning experiences.
Knowledge of instructional design principles, learning design, enablement, training delivery, or related disciplines.
A commitment to creating accessible, inclusive, and engaging learning experiences.
Experience working within education, technology, software, or customer enablement environments.
Experience using data, analytics, customer feedback, or learning metrics to evaluate and improve learning effectiveness.
Strong written and verbal communication skills, with the ability to adapt content for different audiences.
Experience building positive working relationships with stakeholders across teams.
Knowledge of Renaissance products and solutions would be highly beneficial
Passionate about helping customers achieve successful outcomes through learning and enablement.
Comfortable managing competing priorities and adapting to changing business needs.
Committed to producing high-quality work and continuously improving processes and content.
Motivated by helping schools, educators, and learners achieve positive outcomes.