ArgentinaSenior Customer Success Representative
4 дн. назад
ArgentinaLATAMSenior
Responsible for building strong customer relationships, driving product adoption, and ensuring long-term retention for a SaaS IT management company.
Другое
- is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.
- To support our continuous growth we are looking for a Customer Success Representative to join our team.
- Serve as the primary point of contact for assigned customers, ensuring their needs are met effectively.
- Drive customer engagement by providing training and ongoing support.
- Develop and execute success plans to ensure customers achieve their desired outcomes.
- Proactively identify risks and collaborate with internal teams to resolve issues.
- Monitor key customer health metrics to drive retention and growth.
- Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
- Maintain accurate records in HubSpot and ensure seamless communication across departments.
- Set follow-up meetings to check customers' satisfaction and needs.
- Previous experience in Customer Success, software implementation, or Account Management, either technical and/or commercial.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to analyze customer data and translate insights into actionable strategies.
- Proven ability to drive product adoption and customer satisfaction.
- Experience working with big companies as clients, and managing business portfolios.
- Strong negotiation skills
- Enjoy working with clients
- Good energy and empathy.
- Fluent in English and Spanish (written and verbal).
- Availability to travel.